Compliance Executive

The Compliance Executive will support the Compliance Manager and Senior Compliance Executive (Consumer Duty & Conduct) and wider compliance function in delivering effective oversight of Consumer Duty, Conduct Risk, Complaints and regulatory compliance requirements. The role will help ensure that the business delivers good customer outcomes, embeds a strong conduct culture, and meets applicable regulatory expectations, including those of the FCA, Lloyd’s and other relevant stakeholders., To maintain compliance with any applicable UK or International statutory or regulatory obligation as required by the role. This includes but not limited to obligations arising from:

• The prudent management of the business.
• Placing due regard on the interests of customers.
• Observing rules on sanctions and financial crime.
• Regulatory requirements and local licensing restrictions.

Complaints Logging complaints and issuing complaint responses through the syndicate’s complaints system Dealing with correspondence received from Lloyd’s or into the complaints inbox on new and ongoing complaints Preparation of complaint file timelines, key issues and summaries on newly notified complaints Preparation of files that are escalated to Lloyd’s, the FOS or other Ombudsman/regulatory organisations Assisting in the preparation of the monthly complaints report and other ad hoc reporting Actioning items in the Complaints mailbox initially under the guidance of the Compliance Manager and Senior Compliance Executive (Consumer Duty & Conduct) but with the view of taking ownership of the Complaints inbox. Conduct Risk & Consumer Duty Assisting in the preparation of Syndicate Management Committee (SMC) Conduct and Complaints MI Support the Compliance Manager and Senior Compliance Executive (Consumer Duty & Conduct) with the ongoing development, implementation and monitoring of the Consumer Duty framework, including evidence of good customer outcomes. Assist the Compliance Manager and Senior Compliance Executive (Consumer Duty & Conduct) to analyse complaints, customer outcome data and conduct MI to identify trends, root causes, risks and areas for improvement. To assist in the production of PMA TOBAs and broker monitoring to ensure good customer outcomes Assist with the annual Conduct Risk Assessments of each PMA syndicate Assist with the annual Consumer Duty Board Report

Knowledge of general insurance and Lloyd’s Strong numerical and analytical skills. Strong organisational skills Strong understanding of multiple software applications with Excel skills and very good capability in Word, Access, and PowerPoint. REG Network operating experience. Good communicator able to build relationships with colleagues and partner organisations. Resourceful and able to apply own initiative in resolving issues. Strong planning and organisation skills with a keen attention to detail.

As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events.

PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.

As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow. Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients’ goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges. Recognised as a Great Place to Work certified company and listed among the Best Workplaces in Financial Services & Insurance, PoloWorks is proud of its positive culture and commitment to its people. With offices in London and Cheltenham, PoloWorks has ambitious growth plans, offering exciting opportunities for anyone joining us on the next phase of our journey. It’s our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.