Head of IT Platforms ( Post Office Insurance)

The Head of IT Platforms is the operational and strategic owner for the organisation’s core insurance broker platform ecosystem, including the Policy Administration System (PAS), digital insurance product platforms, integrations, and associated data flows.

The role is responsible for the performance, governance, optimisation, and roadmap delivery of platform outsource partners and technology suppliers, ensuring that platforms remain resilient, secure, commercially effective, and aligned to business and customer needs.

You will lead a lean but highly experienced team of platform, insurance product, delivery and change specialists; acting as the primary technology partner to the business for platform change, insurance product enablement, integrations, and platform lifecycle management.

The Head of IT Platforms will ensure the platform ecosystem, including partner managed services, operates reliably, securely and in alignment with regulatory obligations; maintaining a robust cyber and operational risk posture. This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth., Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

Do you have experience in Release management?, The successful candidate will have proven experience of managing insurance platform migration, transformation and operation in an insurance broker organisation, for personal lines products (preferably including Travel and Home). In addition to this, you will have;

• Strong understanding and experience of insurance broker and distribution processes
• Proven experience managing outsourced platform providers (including specialised insurance software houses) and technology delivery partners within a regulated environment.
• Strong understanding of platform governance, change management, release management and operational resilience practices.
• Understanding of FCA regulatory requirements, Consumer Duty, GDPR and operational resilience frameworks.
• Experience operating within agile and product-oriented delivery models preferred.
• Experience of working within an insurance platform software house beneficial.

Pulled from the full job description

• Annual leave
• Employee assistance programme
• Company pension, Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 28 days annual leave that increases with tenure + bank holidays
• Annual Bonus scheme
• Generous pension contribution
• Life assurance
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Post Office Insurance (POI) is a specialist insurance business that’s a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we’re the UK market leader in travel insurance, selling over one million policies each year.

There is much work to be done in achieving our growth ambitions. We’re looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.