ISP Solution Architect

Working in the IT Services in the Enterprise Architecture and Information Management team to work with other IT teams to develop technical solutions based on business requirements that effectively solve business problems, optimise enterprise architecture and conform to the IT strategy.

Develop innovative solutions to solve business problems and identify opportunities to drive efficiencies across the Council.

Deliver excellent customer service.

Responsibilities

• Work with IT teams to develop technical solutions
• Develop comprehensive and effective solution and enterprise architecture documentation
• Follow IT Services enterprise architecture methodology and standards
• Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values
• Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement
• Use agreed IT service management tools to accurately capture data relating to ITIL processes
• Ensure service related documentation is accurate and relevant
• Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation
• Assist with the implementation of remedies and preventative measures
• Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements
• Where required, supervise specialist external technical consultancy
• Develop and maintain collaborative working relationships with all colleagues and with end users
• Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery
• Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation e.g. DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the Council

Do you have experience in TOGAF?