Head of SAP Services

The Head of SAP Services leads the global delivery of SAP Support and Application Managed Services (AMS) across complex enterprise environments, ensuring operational excellence, service quality, and continuous improvement. This role combines deep SAP functional expertise with strong commercial and leadership capability to manage global teams, support customer onboarding, and drive high-performing service delivery.

The role acts as a key customer-facing leader, building trusted relationships with senior stakeholders while also supporting sales, bids, and service growth initiatives across SAP ECC and integrated SAP landscapes.

What you’ll be doing:

Here’s where you’ll make your mark:

SAP Service Delivery & Operational Leadership

• Leading global SAP AMS and support delivery across enterprise customers and SAP landscapes
• Managing end-to-end service operations (incident, problem, change, request) with SLA/KPI accountability
• Driving onboarding, transitions, and smooth service take-on for new customers
• Overseeing escalations, major incidents, and service recovery
• Championing continuous improvement across processes, tooling, and reporting
• Working cross-functionally with technical, infrastructure, security, and functional teams

SAP Functional & Product Expertise

• Providing leadership across SAP ECC and key business processes
• Supporting across SAP Hybris, IS-H, Fiori, BW, Gateway, Solution Manager, and PI/PO
• Guiding customers on system capability, risks, and optimisation opportunities
• Supporting resolution of complex functional and cross-module issues

Customer Relationship Management

• Acting as a senior point of contact for key SAP customers
• Leading governance, service reviews, and stakeholder meetings
• Communicating performance, risks, and improvements clearly and proactively
• Building strong, trusted relationships with customer stakeholders
• Balancing customer expectations with operational and commercial needs

Sales, Bids & Commercial Support

• Supporting bids, proposals, workshops, and customer presentations
• Contributing to RFPs and solution/service design for AMS engagements
• Defining service models, onboarding, and delivery approaches
• Supporting renewals and growth opportunities

People Leadership

• Leading and developing global SAP AMS and support teams
• Building a high-performance, customer-focused culture
• Managing hiring, resource planning, and performance
• Driving capability development and collaboration across teams

Do you have experience in SAP?, You’ll bring:

• 15+ years of SAP experience, with a strong track record of leading SAP Support and Application Managed Services (AMS) in complex, global environments
• Strong hands-on knowledge of SAP ECC and integrated SAP solutions such as Hybris, SAP IS-H, Fiori, BW, Gateway, and PI/PO integrations
• Demonstrated ability to manage end-to-end service delivery, including SLAs, KPIs, incident/problem/change management, and operational governance
• Strong track record of managing enterprise customer relationships and acting as a trusted senior stakeholder advisor
• Experience leading customer onboarding, transition, and transformation programmes within AMS or third-party support models
• Commercially astute with experience supporting bids, RFPs, proposals, solution shaping, and pre-sales engagement activities
• Excellent communication and presentation skills with confidence engaging both technical teams and senior executive stakeholders
• Strong leadership experience managing, developing, and scaling global or distributed SAP delivery teams
• Solid understanding of ITIL frameworks and service management best practices in a managed services environment
• Highly organised, proactive, and able to manage multiple priorities in a fast-paced, customer-focused setting
• Strong problem-solving mindset with the ability to manage escalations, critical incidents, and service recovery situations effectively
• Collaborative leadership style with the ability to work across technical, infrastructure, security, and business functions.

Pulled from the full job description

• Referral programme
• Annual leave
• Employee discount
• Sick pay
• Employee assistance programme
• Additional leave
• Company pension, Our hiring process is designed to be efficient and transparent. Here’s what to expect:
• Screening Call - A friendly chat with our Talent Acquisition team to get to know you and discuss the role
• Hiring Manager Interview - Your chance to showcase your skills, experience, and ask us any questions about the role and team
• Team Interview - Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
• Final HR Interview - A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Benefits and perks:

We offer a competitive salary and a comprehensive benefits package, including:

• Competitive Salary: We value your hard work with a competitive market salary
• Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
• Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
• Birthday Leave: Your birthday is yours - take the day off and enjoy it your way
• Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
• Company Pension Scheme: Secure your future with our Company pension scheme
• Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
• Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
• Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
• Personal Development: We invest in you with tailored training and career growth
• Employee Referral Scheme: Get rewarded for bringing great talent to our team.

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!