Industrial Engineer - Data & Workforce Solutions Engineer (Global Trade Services)

Do you enjoy designing data-driven solutions that improve operational performance at scale? Join FedEx Global Trade Services (GTS) as an Industrial Engineer and help build the data, reporting, workforce management, and governance capabilities that will support the future of Clearance operations across Europe. In this role, you will work across Operations, Technology, Data & AI, and Compliance teams to develop scalable reporting solutions, support enterprise data ingestion processes, improve data quality, enable AI governance frameworks, and deliver operational insights through Power BI and related technologies. You will play a key role in building the foundations that enable intelligent decision-making, workforce management, regulatory compliance, and sustainable operational growth., Do you enjoy designing data-driven solutions that improve operational performance at scale? Join FedEx Global Trade Services (GTS) as an Industrial Engineer and help build the data, reporting, workforce management, and governance capabilities that will support the future of Clearance operations across Europe.

In this role, you will work across Operations, Technology, Data & AI, and Compliance teams to develop scalable reporting solutions, support enterprise data ingestion processes, improve data quality, enable AI governance frameworks, and deliver operational insights through Power BI and related technologies.

You will play a key role in building the foundations that enable intelligent decision-making, workforce management, regulatory compliance, and sustainable operational growth., * Design and maintain data solutions that support operational reporting and workforce management.

• Develop and enhance Power BI dashboards, data models, and analytics solutions.
• Support data ingestion, integration, and data quality initiatives across multiple systems.
• Partner with Operations and business stakeholders to translate requirements into scalable technical solutions.
• Contribute to AI governance, data governance, and compliance initiatives.
• Create operational performance metrics supporting productivity, service, compliance, workforce management, and customer experience.
• Design and support data solutions that enable key Workforce Management capabilities including Forecasting & Scheduling, Time & Attendance Tracking, Performance Management & Analytics, Compliance Monitoring, and Employee Self-Service reporting.
• Identify opportunities for automation and process improvement.
• Support testing, implementation, and continuous improvement activities.
• Collaborate closely with customs experts, operations teams, product owners, and technology partners to understand business problems and translate them into analytical solutions.
• Present technical recommendations and analytical findings to business stakeholders.

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Data Analytics, Mathematics, or a related field.
• Experience in data engineering, analytics engineering, process engineering, or business intelligence development.
• Strong analytical and problem-solving skills.
• Experience working with SQL and relational databases.
• Experience developing reporting and analytics solutions.
• Ability to work effectively across technical and business teams.
• Strong communication and stakeholder engagement skills.
• Fluency in English, both written and verbal.

Preferred Qualifications

• Experience with Power BI including data modelling, DAX, and dashboard development.
• Experience with data ingestion, ETL/ELT processes, and modern data architectures.
• Understanding of data governance, master data management, and data quality frameworks.
• Exposure to AI, machine learning, Generative AI, or AI governance concepts.
• Experience with Microsoft Power Platform technologies.
• Familiarity with Azure data services or cloud-based analytics environments.
• Experience within logistics, transportation, customs clearance, or international trade is an advantage.
• Lean Six Sigma, Agile, or related certifications are beneficial.

• Opportunity to help build the future data and workforce management capabilities of FedEx Global Trade Services.
• Exposure to large-scale European transformation initiatives.
• Hands-on experience with modern analytics, AI governance, and operational intelligence solutions.
• A collaborative, forward-looking, and international working environment.
• Extensive learning and development opportunities focused on data, analytics, AI, and digital transformation.
• Competitive salary and comprehensive benefits package.
• Flexible hybrid working arrangements.
• Tuition Assistance Program.
• Employee Assistance Program for you and your family.

If you are passionate about innovation, technology, and solving complex business challenges, we would love to hear from you.

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.