Service Helpdesk Coordinator

Join our dynamic team supporting BCAS Biomed’s multi-vendor healthcare services. This office-based role is central to ensuring high-quality customer support and efficient contract management., * Coordinate engineering resources for planned and reactive tasks

• Act as first-line support for customers and engineers
• Maintain and update the HEMS database with all service activities
• Liaise with managers, suppliers, and couriers to uphold service standards
• Support managers with streamlined work systems
• Ensure compliance with ISO 9001 and ISO 13485 quality standards
• Contribute to business growth and enhance company profile

• Ideally 2+ years’ experience (training provided)
• Strong organisational and communication skills
• Confident using MS Word, Excel, Outlook, and document/database systems. Sage experience preferable
• Must be a team player
• Professional telephone manner and customer service focus

Additional Info

• Monday-Friday, 8:30-17:00
• Team-oriented with a proactive, problem-solving mindset
• Career growth opportunities in a varied and rewarding role
• Must adhere to confidentiality and company policies

Pulled from the full job description

• Referral programme
• Company pension
• On-site parking