Applications Support Analyst

We’re looking for an experienced and motivated Applications Support Analyst to take ownership of clinical systems administration, oversee key application support processes and help drive the continuous improvement of our Electronic Patient Record and clinical applications. Working across support, testing, troubleshooting and service development, you’ll play a vital role in ensuring the digital systems that underpin patient care remain safe, effective and reliable.

The postholder will undertake maintenance, testing and clinical system administration of the trust’s applications. They will support the Application Managers/Applications Specialists with application changes,troubleshooting problems and challenges, the expansion and upgrading of applications, as well as supporting new systems in both Project stage and BAU.

The post holder will be expected to support the Test Lead in the testing of applications, including new software releases and updates.

To be a point of contact for all clinical application and e-RS related issues or queries for internal staff, GP Practices and external stakeholders. You will manage incidents and develop relevant skill and knowledge to progress change requests on the trusts incident management system for all applications we support

To understand the systems, offer potential solutions to problems, escalate when required and will support a team of skilled application specialists.

To be considered for this role, you should have experience supporting clinical applications in a healthcare environment, including Electronic Patient Record systems, incident management, application administration and user support. Applicants without relevant clinical systems experience are unlikely to meet the essential criteria outlined in the person specification.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.