Associate Platform Owner

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HMRC Chief Digital and Information Office (CDIO) is continuing to evolve its platform model, with greater emphasis on platform ownership, lifecycle management and consistent service delivery across complex technology estates.

We are looking for an Associate Platform Owner to join Network Services, supporting the ownership and management of network platforms across LAN, WAN, cloud networking and central infrastructure services.

This role will support Platform Owners in understanding user needs, managing platform backlogs, shaping roadmap priorities and delivering continuous improvement across Network Services platforms. Working across LAN, WAN, cloud networking and central infrastructure services, the role helps translate demand, service insight and operational feedback into platform improvements that deliver measurable user and business outcomes.

You will work with Platform Owners, internal teams and suppliers to help ensure platform improvements are prioritised, planned and delivered in line with user needs, business value, resilience, security and long-term platform strategy., Network Services provides critical connectivity and network capabilities that support HMRC colleagues, digital services and operational sites across a large and distributed estate. These platforms include LAN, WAN, cloud networking and central network infrastructure services.

The Associate Platform Owner supports the effective ownership and ongoing improvement of these platforms. The role helps connect day-to-day operational insight with longer-term platform health, lifecycle management, roadmap planning, risk management and continuous improvement.

You will support Platform Owners in developing platform roadmaps, managing backlogs, gathering user insight and helping prioritise platform investment. You will work across engineering, service, architecture and supplier communities to help ensure platform improvements are aligned to business needs, platform strategy and measurable outcomes., Platform ownership support, roadmap and improvement

• Support Platform Owners in maintaining platform roadmaps and backlogs, helping ensure work is shaped around user needs, business value, resilience, security and service outcomes.
• Assist with prioritising platform backlog items, lifecycle work, remediation activity and continuous improvement actions using performance insight, demand signals, risks and dependencies.
• Support the development and maintenance of platform plans and roadmap views, ensuring priorities, risks, dependencies and operational considerations are visible and managed.
• Help identify opportunities to improve user experience, service quality, operational control and consistency across Network Services platforms.

Platform insight, assets and enablement

• Maintain asset information, inventories, service records and dependency information so Platform Owners can make informed roadmap, lifecycle and prioritisation decisions.
• Support lab and test environments used to explore platform change, validate improvements and provide evidence for roadmap and backlog decisions.
• Gather and analyse platform performance measures, user feedback and service insights to identify improvement opportunities and support roadmap decisions.
• Help improve platform processes, controls and governance so ownership, prioritisation and decision-making are clear across Network Services platforms.

Supplier and stakeholder coordination

• Work with Platform Owners, suppliers and internal teams to coordinate platform backlog activity, improvement work, maintenance and remediation in line with agreed priorities.
• Support supplier delivery by tracking actions, progress, risks and outcomes against agreed platform priorities, roadmap commitments and service outcomes.
• Engage with stakeholders to understand user needs, demand, constraints and priorities that inform platform planning and service improvement activity.
• Communicate clearly, providing accurate information to support prioritisation, trade-off decisions and effective platform ownership.

Risk, dependency and operational awareness

• Support the identification and coordination of issue resolution, remediation activity and preventative improvement actions that inform backlog and roadmap priorities.
• Maintain awareness of platform risks, dependencies, lifecycle considerations, user impact and operational constraints across services.
• Support root cause analysis, problem management and change-related activity where required, ensuring learning is captured and considered in platform improvement plans.
• Contribute to a culture of platform ownership, accountability, product-thinking and continuous improvement across Network Services., Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly., If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate., HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

This is a practical associate platform ownership role, suited to someone with strong organisational skills, curiosity about user needs and an interest in developing product-thinking, prioritisation and platform ownership capability across Network Services., The successful candidate must be able to clearly demonstrate evidence of the following Essential Criteria:

• Experience working within an IT, infrastructure or network services environment, supporting platform-based or product-led technology services. • Experience supporting platform, product, service or technology improvement initiatives, including planning, prioritisation, backlog management or delivery of change. • Strong organisational skills, with the ability to manage and track multiple activities, actions, risks and priorities. • Experience using performance data, service insight, user feedback, asset information or operational information to inform decisions and support improvement activity. • Experience working collaboratively across teams, including with suppliers, internal stakeholders and technical teams. • Good communication skills, with the ability to clearly present information and support effective decision-making. • A proactive approach to identifying issues, understanding user impact, supporting resolution and contributing to continuous improvement.

Desirable Criteria:

Ideally you will also have experience or understanding of:

• Network technologies or platforms, such as LAN, WAN, cloud networking or central network infrastructure services. • Contributing to roadmap planning, backlog management, product ownership or platform lifecycle activities. • Supplier-managed platform, service or product delivery environments. • Asset, lifecycle, roadmap or configuration management within an IT platform environment. • Lab or test environments used to support platform development, assurance or service activity. • ITIL v4 practices or service management approaches. • Continuous improvement methods, product-thinking or service optimisation approaches. • Communicating technical and non-technical information to stakeholders, both verbally and in writing., Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk.

Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.