Principal Product Designer (UX)

The focus of this team is on the experience of the end user who starts out as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers, and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or wants to cancel their subscription.

This role will mentor, conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.

This role will specifically focus on aiding customers with managing their account, consumer checkout journeys and initial account creation.

This role reports to the Senior Director of Product Design for Commerce. You will lead the product design experience for customers who discover, purchase, manage, upgrade, downgrade or cancel a subscription through device partners such as Samsung TV, Roku, Apple TV and mobile or tablet platforms.

You will shape compelling, useful experiences across the full partner commerce journey, working closely with design, product and engineering leaders. You will also help ensure AI-enabled commerce features feel seamless, natural and consistent across platforms.

What you’ll do

• Lead end-to-end user experience design for high-value, consumer-focused digital commerce products across web, mobile and connected-device platforms.

• Turn requirements into clear user flows, reusing established patterns where appropriate and creating new journeys where needed, including edge cases and cross-device detail.

• Set the creative direction, lead ideation and workshops, and guide concepts through evaluation, execution, experimentation and launch.

• Use research, usability testing and experiments to learn, iterate and improve the customer experience.

• Partner with Product Management, Engineering, Content Design and other teams to define product strategy and successfully deliver experiences to market.

• Lead, mentor and grow designers, establish strong design practices, communicate progress to leadership and remove blockers for the team.

• Extensive experience in UX or product design, with seasoned design leadership and strong operational knowledge across the end-to-end design process.

• Experience designing commerce journeys such as account management, subscription purchase, authorisation, transactions, upgrades, downgrades or cancellation.

• A strong online portfolio showing shipped, in-market products and a clear end-to-end design approach.

• Advanced proficiency with Figma and experience with Adobe Creative Cloud, Sketch or other collaboration and prototyping tools.

• Strong research and analysis skills, using data and customer insight to inform decisions.

• Excellent communication, presentation and stakeholder partnership skills, including the ability to influence senior product, business and executive leaders.

Desirable Criteria:

• A degree in design, computer science, human factors design or a related field.

• Experience using AI-assisted tools such as Claude Code, Augment or ChatGPT.

• Experience designing across web, mobile and other application platforms.

• A collaborative, resilient and adaptable approach, with the ability to prioritise across multiple workstreams in a fast-paced environment

There’s one thing people can’t stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences

How you’ll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate., We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.