Principal Data Center Operations & Customer Success Manager - Distributed Cloud

employment qualified applicants with arrest and conviction records pursuant to applicable law.Career Level - IC4Ideal CandidateHighly service-oriented, customer-facing, reliable, responsible, self-motivated, and enthusiastic.Excellent communication skills and ability to interact professionally with a diverse group of customers and staffPrevious hands on Data Center experience Knowledge and implementation of AI tooling such as Codex to drive operational efficiency at scale. Gathering data, metrics, reporting etc.Able to work productively in cross-functional teams or resourcefully and independently as an individual.Demonstrated examples of process improvement execution leading to high customer satisfaction with strong analytical and reporting skills. Track record of delivering continual improvement in operations.Experienced in overseeing operational Data Centre projects and activities to ensure they are delivered.to meet requirements.Displays leadership qualities, mentoring skills, and verbal and written communication abilities. Ability touse critical thinking when making decisions in day-to-day operations.Experience in and ability to communicate at a leadership level.Outstanding organizational skills, ability to prioritize effectively, and has experience with technicalproject management.Experienced with Lean Methodologies (Six Sigma for example)Multilingual is a plus but not essential.Qualifications /Experience/SkillsStrong background with IT Service Management disciplines (Problem Management, ChangeManagement, Incident Management, Knowledge Management).Proven Experience in Data Centre Operations/Technical Support/Engineering.Knowledge of Data Centre Infrastructure (Power, Cooling, Structed Cabling, Connectivity etc)Strong knowledge of OCI and Cloud Computing Concepts.Experienced in supporting large Enterprise customers in mission critical IT/Data Centre Operationsenvironment (Server, Storage, Network and Applications equating to service uptime).Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.Full timePosting Date: 2026-08-26