Infrastructure Technician / Engineer

You will play a key role in supporting and enhancing a complex physical network and Microsoft Windows environment that underpins critical government services. Working alongside our Senior Infrastructure Engineer and Senior IT Technician, you will help maintain a secure, resilient and high-performing IT estate while contributing to innovative technology improvements that deliver real operational value. This is an exciting opportunity to work on meaningful infrastructure that matters, influence technology decisions, and develop your career within a supportive and highly skilled team.

What You Will Do

• Manage and support critical IT infrastructure including servers, networks, storage platforms and virtualisation technologies.
• Monitor, maintain and optimise systems and cloud services to ensure maximum availability and performance.
• Troubleshoot and resolve complex infrastructure incidents, working collaboratively with internal teams and third-party suppliers.
• Deliver infrastructure projects, including network improvements, technology upgrades and cloud-based solutions.
• Contribute to infrastructure strategy, disaster recovery planning and the continuous improvement of operational processes.
• Support security compliance by implementing controls, conducting risk assessments and maintaining robust security standards., We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we are proud to guarantee applicants with a disability an interview where minimum role requirements are met. If you require adjustments or additional support during the recruitment process, please let us know.

• Strong technical knowledge of LAN, WAN and TCP/IP networking environments.
• Experience supporting Microsoft technologies including Active Directory, Group Policy, Hyper-V, Microsoft 365, Azure and Windows Server 2019+.
• Working knowledge of Microsoft SQL Server maintenance and mainstream backup solutions.
• Excellent communication and stakeholder management skills with the ability to work effectively across technical and non-technical teams.
• Proactive, collaborative and adaptable approach with a passion for continuous improvement and innovation.
• Ability to support 2nd and 3rd line infrastructure incidents within a secure operational environment., * Bachelor’s degree in Information Technology, Computer Science or a related discipline.
• Practical experience supporting enterprise IT infrastructure and security best practices.
• Experience maintaining and upgrading complex network and server environments.

Desirable

• Master’s degree in a relevant discipline.
• Relevant Microsoft, networking, cloud or infrastructure certifications.
• Experience within highly regulated or secure environments., Due to the nature of this role and the customer environment, the successful candidate will be required to obtain and maintain Developed Vetting (DV) Security Clearance. Existing DV clearance is not required to apply; however, candidates must be eligible and willing to undergo the clearance process. Employment will be subject to successful completion of the required vetting.

• Holiday Allowance plus bank holidays and the option to purchase additional leave.
• Generous Pension Scheme with employer contributions.
• Flexible Working Options where operational requirements allow.
• Flexible Benefits Package including a range of lifestyle and wellbeing options.
• Retail & Lifestyle Discounts through our employee benefits platform.
• Two Social Impact Days every year to support volunteering and community initiatives.
• Family Friendly Policies supporting parents and carers.
• Affinity Networks that connect, support and inspire diverse communities across Amey.

We are excited to offer a fantastic opportunity for an Infrastructure Technician/Engineer to join one of Amey’s most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London., At Amey, we work on long-term stable contracts so you can build a long-term career with us. We have been awarded Platinum status by Investors in People, reflecting our commitment to supporting our people throughout every stage of their career. The benefits section is based on the approved wording contained within 2026 New EVP Job Advert Template.docx.