Microsoft CRM (CE) Support Consultant - £40,000 - Remote UK

Pearson Carter are currently working with a growing Microsoft Dynamics 365 software business that is looking for an experienced Microsoft CRM (CE) Support Consultant to join their Customer Services team. You will be responsible for supporting customers using Dynamics 365 Customer Engagement and Power Platform, investigating issues, managing cases and ensuring high-quality customer service.

This is a customer-facing role suited to someone with strong D365 CE/CRM support and consulting experience, who can manage multiple cases, work to SLAs and confidently liaise with customers, internal delivery teams and third-party providers., * Provide first-class support to customers using Microsoft Dynamics 365 Customer Engagement

• Investigate, troubleshoot and resolve D365 CE/CRM support queries
• Manage support cases from initial enquiry through to resolution
• Work within agreed SLAs and ensure cases are progressed without breaches
• Communicate clearly with customers throughout the support process
• Liaise with internal Professional Services teams and third-party software providers
• Provide guidance and training to customers where required
• Support customers with Microsoft Power Platform solutions
• Identify recurring issues and contribute to continuous improvements across the support function
• Produce KPI and support reporting for the Customer Services Manager
• Manage workload effectively while maintaining a high standard of customer service, This is a fully remote UK-based position, with occasional international travel required for training, company events and scheduled company meetings.

• Must have hands-on experience with Microsoft Dynamics 365 Customer Engagement / CRM
• Experience working in a D365 CE/CRM support or consultative environment
• Strong understanding of the Microsoft Power Platform
• Experience with Power Apps, Power Automate, Power BI, Power Pages or Copilot Studio
• Experience providing customer-facing support and troubleshooting
• Experience working to SLAs and managing multiple support cases
• Strong communication and stakeholder management skills
• Experience delivering customer training or user guidance
• Good understanding of the wider Microsoft 365 / Office 365 ecosystem
• Strong investigation, problem-solving and attention-to-detail skills

Desirable:

• Experience within the holiday park, leisure or marina industries
• Broader hands-on experience across the Microsoft Power Platform
• Experience working with Dynamics 365 integrations and third-party applications
• Microsoft Dynamics 365 or Power Platform certifications
• Experience within a Microsoft Partner or Dynamics consultancy environment

They offer £40,000, Fully Remote Working, 25 Days Holiday Bank Holidays, Pension, Private Healthcare, Life Assurance and 2 Paid Volunteering Days., £40,000 Fully Remote Working 25 Days Holiday Bank Holidays Pension Private Healthcare Life Assurance 2 Paid Volunteering Days.

Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment, with specialist roles across the globe.

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