Audience Data Analyst

We are seeking to recruit an Audience Data Analyst to join our Analytics and Insight Team as we enter a new and exciting season of ballet and opera programming. This role will focus on delivering high-quality data analysis, ensuring that we continue to develop a holistic and evolving image of RBO audiences and sales. The postholder will provide clear, actionable insights to stakeholders across the organisation, enabling them to make strategic, evidence-based decisions.

The ideal candidate will have an analytical mind, with the ability to operate independently to agreed deadlines, producing high quality and accurate work for a range of stakeholders at pace. They will be able to contribute to the output of a multi-functional and collaborative team, working with a range of specialists across UX and CX Research, Pricing, Ticketing and Marketing.

The successful candidate will be able to demonstrate:

• Strong practical data analysis skills, including SQL skills
• Strong numeracy, analytical reasoning and attention to detail.
• The ability to understand the underlying questions of an analytics request and to translate stakeholder requests into clear, focused analysis briefs.
• Strong collaboration skills, with the confidence to work constructively with stakeholders, technical colleagues and subject matter experts
• Clear experience of taking analytical work from an initial question through to accurate findings, clear conclusions and actionable insight.

An understanding of the below will be beneficial and highly regarded so please do reflect these in your application if you have:

• Experience with ticketing or CRM data.
• Experience working across multiple data sets.
• Experience with audience, visitor, member or customer data in a performing arts or visitor attraction environment.
• Experience using Python, R or another analytical programming language for data analysis or automation., Applicants must have work authorisation for the UK. No agencies.

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts - we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world. Understanding our global audience (their behaviours, preferences and habits) is central to our mission to engage more people with our art forms through programming and commercial development, as well as reporting accurately to our funders and supporters., The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.

We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.

We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.

The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising., Interviews will take place over two stages - the first an initial online interview via MS Teams and the second in person at ROH Covent Garden.