Hybrid Software & SaaS Renewal Representative

As a Hybrid Software & SaaS Renewal Representative, you will play a pivotal role in driving customer retention and growth within a defined territory. Focused on achieving sales targets by renewing existing Commvault customers, you will lead efforts in the Land-Adopt-Expand-Renew journey to ensure continued success and value realization. This is an inside sales role that relies heavily on proactive customer engagement through telephone, video conferencing, and email communication. Your ability to build relationships, identify opportunities, and close sales independently will directly impact Commvault’s recurring revenue streams.

What You Will Be Doing:

• Customer Engagement: Maintain consistent and meaningful communication with customers throughout the renewal sales cycle to reinforce value and satisfaction.

• Renewal Scoping: Assess current and future customer environments, presenting multi-year subscription renewal options that align with their evolving needs.

• Risk Assessment: Proactively identify the renewal risk and mitigation, including identifying risks early, maintaining accurate risk status, and driving mitigation actions with the relevant stakeholders to support successful renewal outcomes.

• Upsell and Cross-Sell: Identify and close additional opportunities during renewal discussions, ensuring that customers maximize their investment in Commvault solutions.
• Collaboration: Partner closely with Field Sales Account Executives, Customer Success Managers (CSMs), Partners, and Distributors to align strategies and deliver seamless customer experiences.
• Conflict Resolution: Navigate challenging situations with professionalism, creating actionable paths to resolution while securing stakeholder buy-in.
• Process Improvement: Actively contribute to the development of new processes, embracing innovation within a results-driven framework.
• Follow-Through: Execute all follow-up actions from meetings to ensure customer satisfaction and successful deal closure.

• Communication Skills
• Research and Prospecting
• Resilience and Persistence
• Relationship Building
• Time Management
• Objection Handling
• Adaptability
• Goal-Oriented Mindset
• Closing Skills

What You Need to Be Ready:

• A minimum of 4 years’ experience in renewal sales or inside sales.
• An energetic, self-starting mindset with a consultative sales approach.
• A proven ability to drive high transaction volumes and increase sales revenue.
• Exceptional verbal and written communication skills to engage customers effectively.
• A results-driven attitude with strong analytical and negotiation skills.
• Comfortable working in a collaborative, team-oriented environment.
• Demonstrated ability to manage territories, ensuring accurate forecasting and deal execution.
• Experience with Salesforce (SFDC) is highly preferred.

• We offer an attractive compensation package.
• Employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An all-embracing company culture, an opportunity to join our Employee Resource Groups

Join us in shaping the future of cyber resilience - where your skills, innovation, and passion make a real impact. Together, we will redefine what’s possible in the world of data protection and business resilience!