Telecoms Provisioning Coordinator

Biometrics Match

Chester, UK

14 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£28,000.0 - £38,247.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

VoIP Cloud Computing Wireless Networks Computer Network Technologies Information Technology

Job description

Process new customer telecoms orders following sales handover
Order mobile phones, SIM cards and related hardware
Provision new mobile and voice lines
Manage telephone number allocations and number porting
Arrange new connections, upgrades and service activations
Configure basic hosted telephony features such as Auto Attendants, Call Queues, Hunt Groups and user extensions
Assist with basic handset and softphone setup
Liaise with mobile networks, telecoms suppliers and distributors
Track orders through to completion and keep customers updated
Resolve basic provisioning and activation issues
Escalate more technical issues to the appropriate IT or technical team
Maintain accurate order and customer records
Work closely with Sales, Account Management and Technical Support teams
Ensure orders are completed within agreed SLAs

Requirements

Previous experience in telecoms provisioning, mobile provisioning, order management or service delivery would be advantageous.

Experience with any of the following would be beneficial, but training can be provided:

Business mobile services
SIM provisioning and activation
Mobile number porting
Hosted telephony / VoIP
Auto Attendants and IVR menus
Call Queues and Hunt Groups
User and extension configuration
SIP or voice services
Telecoms order management
Working with UK mobile networks and telecoms suppliers
Basic IT troubleshooting and networking knowledge

Skills

Excellent organisation and attention to detail
Strong customer service and communication skills
Ability to manage multiple orders at the same time
Confident dealing with suppliers and network providers
Good general IT knowledge
Comfortable learning new telecoms and cloud-based systems
Ability to carry out basic troubleshooting
Ability to work to deadlines and SLAs
A willingness to learn more technical elements of telecoms provisioning

Alternative Titles: Telecoms Provisioning & Support Coordinator, Mobile & Voice Provisioning Coordinator, Telecoms Service Delivery Coordinator, Provisioning Specialist