Regional Operations Officer - Performance & Improvement

In this role you’ll be responsible for prioritising the delivery of monthly service and improvement reports and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.

You’ll be expected to analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You’ll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams., This is a hybrid role with a base location at our offices in Maidstone. Candidates will be expected to work from the office as and when required.

Applicants must be able to travel across the region as required.

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You’ll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem-solving skills will be critical in your success in this role., * planning

• reporting
• housing
• performance
• service delivery
• regional
• improvement
• operations officer