Business Analyst (Ecommerce)

Lead daily operation and business support for CR2 and MMS, ensuring stable, efficient, and scalable service delivery Manage billing operations, including monthly usage validation, invoice review, reconciliation, and reporting Develop business proposals for new opportunities related to mobility, workspace management, and enterprise IT services Conduct business feasibility reviews, including cost modeling, ROI analysis, and operational impact assessment Collaborate with engineering, system operation, and product teams to enhance service performance and customer satisfaction Analyze customer requirements and market trends to identify new service opportunities and feature enhancements Support cross-functional initiatives with sales, marketing, and customer success teams to drive solution adoption Prepare and maintain business documentation, including proposals, operational SOPs, billing guides, and executive reports Monitor competitive landscape and contribute to strategic positioning of CR2/MMS within enterprise IT service offerings Coordinate internal stakeholders to ensure alignment across service operation, finance, and business development

Bachelor’s degree preferred, or equivalent relevant work experience 4-6+ years of experience in solution business operations, IT service management, enterprise SaaS support, or related fields Experience with billing operations, financial reconciliation, or service usage validation Strong understanding of enterprise IT services, asset/resource management, or mobility solutions Experience in business proposal creation, business case development, or service expansion planning Proficiency with Microsoft Office applications (Excel, Word, PowerPoint) Strong analytical, communication, and cross-functional coordination skills Ability to manage multiple projects with ownership and accountability