Technical Support Engineer

We are looking for a reliable and technically minded Technical Support Engineer to join our growing team.

The primary focus of the role is providing technical support for SIOS Technologies solutions across Windows and Linux environments. This includes troubleshooting, customer support, system investigation and assisting customers with high availability and disaster recovery solutions.

As part of a small company, the role is varied and may also include involvement in internal systems, testing, documentation, web-related tasks and general technical assistance where required.

This position would suit someone with strong troubleshooting skills who enjoys solving technical problems and wants exposure to enterprise infrastructure technologies and real-world customer environments.

Key Responsibilities

Technical Support

· Investigate and troubleshoot issues across Windows and Linux systems.

· Diagnose system, application, networking and cluster-related problems.

· Work with customers to resolve support incidents in a professional and timely manner.

· Analyse logs, system behaviour and configuration issues.

· Escalate complex issues where necessary while maintaining ownership of cases.

· Assist with software installations, upgrades and configuration changes.

Systems & Infrastructure

· Support environments involving Windows Server, Linux servers, virtual machines, clustering and high availability solutions.

· Assist with testing and validation of solutions internally.

· Maintain technical documentation and knowledgebase articles.

Desirable Secondary Responsibilities

Web & Internal Systems

· Assist with basic web development and website maintenance tasks.

· Work with WordPress websites and plugins where required.

· Support internal tooling and automation improvements.

· Help maintain internal systems and technical processes.

General Responsibilities

· Participate in customer calls and technical meetings when required.

· Work collaboratively within a small technical team.

· Assist with other operational or technical tasks as needed within the business.

Essential Skills & Experience

· Experience supporting Windows and/or Linux systems.

Do you have experience in WordPress?, · Strong troubleshooting and problem-solving skills.

· Good understanding of networking fundamentals, server administration and system diagnostics.

· Ability to communicate clearly with customers and colleagues.

· Ability to manage workload and prioritise support issues effectively.

· Strong attention to detail.

Desirable Skills

· Experience with clustering, high availability or disaster recovery solutions.

· Knowledge of Hyper-V, VMware or cloud environments.

· Basic scripting knowledge (PowerShell, Bash or Python).

· Experience with WordPress administration or development.

· Basic web development knowledge including HTML, CSS, JavaScript and PHP.

· Experience working in a customer support environment.

Personal Qualities

· Eager to learn and develop technical skills.

· Professional and customer-focused.

· Able to work independently and as part of a small team.

· Adaptable and willing to assist with varied responsibilities.

· Calm and methodical when troubleshooting technical issues.

What We Offer

· Exposure to enterprise-level high availability technologies.

· Opportunity to develop skills across Windows, Linux and infrastructure support.

· Varied role within a small and flexible company environment.