Help Desk Specialist

• Supports, maintains and repairs all personal computers (PCs), laptops and peripherals for the clients.
• Maintain accurate inventory on all computer equipment. Updates and maintains computer software.
• Deployment of new computer hardware and software..
• Manages computer images, configurations, software, and other various system settings for PC’s, laptops, and tablets.
• Provides education and training to end users as required.
• Researches, tests and advises on new products for computers, mobile devices and peripherals.
• Opening, tracking and closing technical service requests with outside vendors on hardware and software issues.
• Responds to client inquiries concerning system hardware and software issues. Performs help desk tasks and assist users in the proper use of equipment, software, and manuals as needed.
• Attends technical training to remain current on new technology and certifications.
• Knowledge of the methods, procedures, and techniques of computer support to perform the full range of duties within the field; computer software and hardware operations and equipment (peripherals); principles and practices of computer hardware and software de-bugging and other troubleshooting procedures; English usage, spelling and grammar.

• Ability to operate a variety of computer hardware and software including, but not limited to, desktops, laptops, Mobile Phones, printers, print servers, Microsoft Windows and Microsoft Office Suite; install computer hardware and software; diagnose technical problems and determine appropriate action; prioritize and organize work and provide excellent customer service; effectively manage multiple priorities and meet deadlines; excel both independently and as a team member in a lively, collaborative environment.
• Ability to communicate effectively, both orally and in writing; communicate with clients in non technical terms; follow oral and written instructions;
• At least two years related experience providing hardware and software support to include installations, troubleshooting, and maintaining corporate computer systems and peripherals;
• High school diploma or GED equivalent or combination of education and experience as described above

Preferred Skills and Experience:

• A+ Certification, Network Plus, Microsoft Certified Processional (MCP) and Microsoft Certified Systems Administrator (MCSA).