Partnership Implementation Specialist

Partner Implementation & Onboarding

• Collaborate with partners to understand their business requirements and customize our software solutions to meet their needs
• Manage the implementation process from start to finish, including planning, configuration, testing, and training
• Document implementation processes, configurations, and partner requirements

Partner Support & Training

• Provide ongoing support and troubleshooting for partners during implementation and after the software is deployed
• Conduct training sessions for partners to ensure they are proficient in using the software
• Collect, analyze, and share user feedback patterns heard in interactions with partners

Product Collaboration & Continuous Improvement

• Work closely with the development team to identify and resolve issues or bugs in the software
• Consult with the product team to evaluate complex partner problems and design solutions that leverage existing features or inform new ones
• Make recommendations on new functionality that will solve user pain points
• Stay abreast of current context in partner districts, edtech, and the field of education

The successful applicant will demonstrate the following competencies:

• Bachelor’s degree in Education, Computer Science, Information Technology, or a related field
• 3+ years of experience in software implementation, configuration, and support
• Strong technical skills, including knowledge of databases and software development methodologies
• Excellent written and oral communication, strong interpersonal skills, and attention to detail
• Ability to work independently and as part of a team
• Experience working with partners to understand their business needs and customize software solutions accordingly
• Strong negotiation skills with a problem-solving, solution-oriented approach
• Strong organizational skills, with the ability to manage and prioritize multiple tasks within the constraints of timelines
• An ability to address partner requests in a timely manner
• Ability to travel up to 25% of the time, depending on the time of year and district needs

Other Desired Skills and Qualifications

Time management skills

Project management skills

Collaboration skills

• This is a remote position
• Standard work hours are Monday through Friday, 8 a.m. to 5 p.m., with additional hours as necessary
• Salary is competitive and commensurate with experience
• 401(k) and health insurance plan benefits offered
• Full-time employees receive 6 weeks of PTO per year
• Background check and drug screening required

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