Security Administrator

POSITION SUMMARY: Under supervision from the Paratransit Manager, the incumbent will have general responsibility over facility video retrieval, management, and its storage as well as documentation. This includes preparing evidence for claims and investigators in a timely and organized fashion. In addition, the incumbent will be responsible for providing support to the Transportation Department and other RTA staff., * Retrieving videos that illustrate incidents throughout agency property with attention to detail.

• Summarizes and investigates incidents based on video evidence.
• Stores and manages video evidence with appropriate metadata.
• Configure camera views for various work functions around all RTA facilities.
• Provide guidance on gaps in video coverage.
• Provide identification card printing services.
• Work in partnership with the Security Analyst as needed.
• Provide investigation findings related to bus and facility incidents.
• Fulfill public records requests and documentation.
• Maintain (including minor repairs) to facility security camera equipment and access control systems as needed.
• Monitoring of camera systems due to security related events.
• Assist with bus video related complaints and events as needed.
• Engagement in public areas including hubs and facilities.
• Be present to assist in de-escalating and handling potentially hostile situations.
• Maintain records related to video, employee identification badges, and vendor contracts.
• Enter security-related incidents and data and create reports to show trends.
• Provide guidance on measures to improve security based on data reports.
• Support needs of the Safety & Security department.
• This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. They may change and/or add new responsibilities at any time without notice.

COMPETENCIES- For this role, the ideal candidate will be outgoing and positive, and will have strong communication, computer, and organizational skills. To perform the job successfully, an individual should demonstrate the following competencies:

• Punctuality and Attendance: Arrives at work on-time, prepared and ready to work as scheduled and is dependable.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Analytical - Significant experience utilizing systems and databases to create reports, extract and analyze data and make recommendations as needed.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
• Communication - Must possess excellent verbal, written, and interpersonal communication skills. Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills - To perform this job successfully, an individual should be proficient with computer software systems including Excel spreadsheets, word processing (Word), e-mail (Outlook), Desktop Publishing, and Power Point.
• Customer Focus - Promotes customer focus and assists in developing new approaches for meeting customer needs.
• Problem Solving - Ability to deal with problems involving several variables in standardized situations.
• Standard office equipment with experience in word processing, excel, and PowerPoint.
• Accountable for the efficient use of your own time and effective utilization of assigned work materials.

ADDITIONAL COMPETENCIES-

• Strong logical reasoning skills
• Strong organizational skills
• Excellent customer service skills
• Managing storage of video assets
• Records management
• Video editing and production experience, such as social media video creation
• Other organization/retrieval experiences

REQUIRED EDUCATION- Associate’s degree OR High School Diploma with two (2) years of experience in a transportation, safety, or security environment. Equivalent combination of education and/or experience may be considered.

REQUIRED EXPERIENCE-

• Experience working with moderately complex software daily, which may include Genetec, Milestone, Trapeze OPS/COM/EAM, Clever CAD/AVM
• Proficiency in Microsoft Office Applications: Word, Excel, SharePoint

REQUIRED CERTIFICATIONS- N/A

WORKING ENVIRONMENT- Standard office environment. Prolonged standing and viewing of computer monitors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS- The position typically involves sitting for extended periods with regular freedom of movement. Occasional light lifting, bending, and stooping may be required.

TRAVEL - Occasional travel to other agencies, to further best practices, required with occasional assignments after hours or on weekends to support various departments with regards to facility access controls and facility camera coverage.

POSITION/JOB TYPE & EXPECTED SCHEDULE - This is a full-time position with a schedule that may include Monday through Sunday, depending on operational needs, with occasional assignments after hours or on weekends to support various departments with regards to facility access controls and facility camera coverage., * Associate (Preferred)

Experience:

• Transportation or Security: 2 years (Preferred)
• Genetec, Milestone, Trapeze OPS/COM/EAM, Clever CAD/AVM: 2 years (Preferred)

ADDITONAL INFORMATION- This is an exempt, pay grade 15 position with an initial salary hiring range of

$62,171 (minimum) to $77,716 (midpoint), dependent on qualifications and experience. Interested internal candidates must submit their Career Opportunity Application to Dominique Lynch or Michele Gray in Human Resources., * Dental insurance

• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance