Assistant Technical Support Representative

The Assistant Technical Support Representative is the first point of contact for all our Ferguson Associates. While providing a high level of customer service, the Assistant Technical Support Representative answers incoming calls, tracks information in a ticketing system, uses a knowledge base tool along with their own personal expertise to resolve incidents in a timely fashion. The Assistant Technical Support Representative escalates unresolved problem/issues/requests to the other support teams as required. Responsibilities:

• Heavily use training, documentation/knowledge, and peers to develop troubleshooting and research skills.
• Capable of troubleshooting with End Users.
• Handle fluctuating incoming ticket volume Phone, chat, Self-Service autonomously.
• Strong communication skills.
• Consistently document and solve any reported issue.
• Develop and maintain strong relationships within the IT department.
• Develop and maintain an understanding of Corporate and IT policies and procedures.
• Develop and maintain verbal and written communication skills.
• Develop and maintain creative thinking in troubleshooting techniques.
• Develop and maintain solid customer service and follow-up skills.
• Stay in sync with defined processes.
• Capable of multitasking efficiently.
• Capable of critical thinking and understanding issues through context clues.
• In addition to the essential job functions described above, all associates will perform duties as requested by management., Manage healthcare revenue cycle activities including billing, collections, claims, accounts receivable, denials, payer follow-up, reconciliations, and reimbursement analysis. Support outsourced client engagements, improve operational workflows, communicate with clients, and provide guidance on revenue cycle best practices. Use EHR systems, payer portals, clearinghouses, and Microsoft tools while coordinating domestic and offshore teams and managing multiple client engagements. Top Skills: Billing SoftwareCernerClearinghousesEclinicalworksEhr SystemsEpicMeditechMicrosoft ToolsPayer Portals, Wipfli, Manage federal and multistate partnership tax compliance, advisory services, tax return preparation, client relationships, technical consultations, and special projects. Lead client service teams, support business development, train and mentor staff, review tax-related information, communicate with engagement leaders, and ensure deadlines and budgets are met. The role requires expertise in Subchapter K partnership taxation and use of tax preparation software. Top Skills: Federal TaxMulti-State TaxSubchapter K Partnership TaxationTax Preparation Software

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• 0-2 years of relevant experience in a technical call center or comparable education preferred.
• Possess basic SQL knowledge.
• Experience with call/chat interface is ideal, along with any experience with ticketing systems.
• Experience developing or troubleshooting software in UniBasic, Java, React, Python, or other modern language.
• Passion for supporting custom applications.
• Experience using Oracle Cloud Infrastructure, Electronic Data Interchange (EDI), mobile device OS, and Microsoft Office products is preferred.
• Experience using Active Directory and various SaaS tools.
• Able to prove they can find out solutions to tough issues on their own without hand holding
• A self starter and self motivated.
• Critical thinker, able to tinker, suggest new paths, and set a higher standard.
• Outstanding communication skills, both written and verbal.
• Phenomenal customer service skills.
• Excellent organizational skills.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!, Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

- $17.36 - $27.76, Remote or Hybrid United States 129K-174K Annually Expert/Leader 129K-174K Annually Expert/Leader Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Architects secure, scalable enterprise solutions across Dynamics 365, Dataverse, Power Platform, and Azure. Translates business needs into solution designs, integrations, data models, and delivery plans; evaluates tradeoffs and risks; guides implementation, testing, releases, security, deployment, and lifecycle management. Partners with business and technical stakeholders, establishes architecture standards, mentors developers, and aligns solutions with enterprise technology strategy. Top Skills: APIsAzure DevopsAzure Logic AppsCi/CdDataverseAzureMicrosoft Dynamics 365Power AppsPower AutomateSource ControlSQL Wipfli

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.