Information Technology Technician

Overview of the Position The U.S. District Court for the Eastern District of Texas is a public service-oriented organization focused on providing exceptional customer service to the court, members of the legal community and the general public. Currently, we are seeking an innovative and experienced individual to serve as an Information Technology Technician in the Marshall Division for the U.S. District Court. There are seven offices within the Eastern District of Texas: Beaumont, Lufkin, Marshall, Plano, Sherman, Texarkana and Tyler., As a member of the Court’s IT team, the incumbent will deliver the highest level of customer support and follow up to court employees, the bar, Judges and the general public. The incumbent must be an effective problem solver and dynamic communicator with an aptitude for and appreciation of the importance of training as a part of every customer interaction. The Information Technology Technician provides technical support to the court unit in a wide range of areas, including configuring hardware and software programs, assisting with courtroom technology tasks and projects, and providing support for complex technology issues.

The successful candidate will have experience with the following:

• Installation, repair, upgrade, and troubleshooting of PCs, printers, scanners, and other IT equipment
• Proven ability to provide excellent customer service.
• Demonstrated sound judgment, professionalism, integrity, trustworthiness, and discretion
• Administration of the following technologies: Microsoft Windows 11 Pro, Microsoft Windows Server, and Microsoft 365
• Work collaboratively and professionally in a team environment
• Exceptional organizational and time management skills
• Effective oral communicator with the ability to explain technical concepts to all levels of staff
• Ability to maintain confidentiality, handle sensitive information and always exercise discretion
• Ability to maintain a professional demeanor, exercise mature judgment, and to be a dependable and flexible team participant, * Minimum of three years of experience
• Bachelor’s degree in information systems, computer science, business administration, or a related field from an accredited institution
• Strong customer service skills, the ability to handle multiple priorities in a fast-paced environment, and an innate desire to continually learn new technologies and train across all IT disciplines
• Familiarity with the following technologies also is preferred: VMware vSphere, Omnissa Horizon, thin clients, mobile device management platforms such as KACE or Workspace ONE
• The ability to take the initiative to learn new programs quickly
• Proficient with Microsoft Active Directory environments
• Certifications relevant to an IT Technician (e.g. CompTIA Network+, Microsoft role-based certifications, or equivalent credentials), Applicants must be U.S. citizens or eligible to work in the United States. All application information is subject to verification. The selected candidate will be subject to a background check as a condition of employment and will be hired provisionally pending successful completion of the background check. Unsatisfactory results may result in termination of employment. Court employees are required to adhere to the Code of Conduct for Federal Judicial Employees. This position is subject to mandatory electronic funds transfer for payroll direct deposit.