Technical Roofing Specialist

Johns Manville is seeking a Technical Roofing Specialist to ensure our customers receive exceptional support across all technical and guarantee-related matters. This role plays a critical part in evaluating complex roofing systems, advising on best-fit solutions, and ensuring compliance with JM specifications and standards.

If you thrive in a technical environment, enjoy solving complex construction challenges, and take pride in delivering outstanding customer service-this role offers the opportunity to make a direct impact on project success.

What You’ll Do

Customer Support & Technical Expertise

• Serve as a trusted expert by responding to technical and guarantee inquiries accurately and promptly
• Partner with customers to evaluate roofing conditions and identify practical, effective solutions

System Evaluation & Recommendations

• Assess unique roofing situations and recommend best practices, including deviations from standard specifications where appropriate
• Review construction documents with a focus on roofing systems and compliance

Guarantee Review & Eligibility

• Evaluate guarantee applications and determine eligibility based on JM standards
• Ensure roofing systems meet applicable requirements before approval

Engineering & Analysis

• Perform wind uplift design calculations (ASCE 7) to support system validation
• Apply technical expertise across Single Ply and Bituminous roofing systems and components

• Bachelor’s degree in Engineering, Architecture, or a related technical degree
• 5+ years of experience in a technical roofing or construction role
• 5+ years of experience working in a customer-facing environment
• Registered Roof Observer (RRO) or Registered Roof Consultant (RRC) preferred

Technical Knowledge

• Strong understanding of low-slope roofing systems, materials, and industry practices
• Knowledge of commercial construction processes and stakeholder roles
• Familiarity with legal and compliance considerations in construction and roofing

Skills & Capabilities

• Excellent communication skills-both written and verbal
• Strong analytical and problem-solving abilities
• Proficiency with Microsoft Office and CRM tools (e.g., Salesforce)
• Highly organized, detail-oriented, and able to manage competing priorities
• Proven ability to communicate technical concepts clearly to diverse audiences
• Strong negotiation and presentation skills, Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.