OTC Officer and Data Analyst

You are responsible for ensuring the on-time, in-full delivery of customer orders, while meeting all internal and customer requirements related to quality, batch criteria, and export documentation (e.g. COA, Health Certificates, B/L) to enable smooth customs clearance and a high level of customer satisfaction.

In addition, you support the OtC team by turning data into actionable insights. You analyze and visualize data for managers and stakeholders, ensure data quality and process documentation, and develop and monitor relevant Key Performance Indicators (KPIs) across the OtC process. By applying data analytics and data science techniques, you identify opportunities to improve processes, increase efficiency, and support data-driven decision-making.

Vacancy description

• Follow up on contracts and ask customers for purchase orders
• Acknowledge, process and confirm customer orders as well as commission for agents
• Check forecast and availability as well as credibility of customer
• Manage the order pipeline and ensure getting/arranging the necessary documents for customers, transport and customs based on INCO and payment terms, e.g., letter of credit, import permits
• Allocate stock to the right orders including batch selection according to internal and customer needs
• Instruct the warehouse for order picking and date of loading to fulfil customer requirements first time right
• Make sure that shipment labels are conforming to international/customs standards
• Book transport (sea, road, air, courier)
• Issue invoices to customers according to Incoterm and prepare a set of documentation as per the customer/customs needs.
• Maintain customer Master data related to the OtC process
• Answer customer queries related to the OtC process and keep customers informed about deviations
• Follow up and manage outstanding payments with customers as per the working capital targets
• Interpreting data, analyzing results using statistical techniques
• Developing and implementing data analysis, data collection systems and other strategies that optimize statistical efficiency and quality
• Acquiring data from primary or secondary data sources and maintaining databases
• Support the OTC team with data & analytics (e.g. container forecast), * You will report to the Regional OtC Manager based in Germany
• You will have several colleagues within your OtC team
• You will have several global OtC colleagues to exchange knowledge

• Bachelor’s degree / HBO / Fachhochschule, preferably in Supply Chain Management, Business Administration, Economics, Data Analytics or a related field
• Preferably first relevant experience in an international B2B environment, ideally within Order-to-Cash, supply chain, logistics and/or data analytics
• Strong analytical and data skills, with experience in reporting, data visualization and working with large datasets; knowledge of Power BI, SQL and/or data science programming languages is an advantage
• Good knowledge of SAP and MS Office, combined with a structured, accurate and well-organized way of working
• Fluent in English with strong communication and stakeholder management skills; proactive, service- and result-oriented team player with a strong sense of ownership

• International working environment
• Continuous learning and development; your development is not only good for your career; we also benefit from it
• Excellent remuneration package
• A flat organisation structure with short communication lines
• Hybrid way of working (Home office and office combination)
• 1 day per year paid day off for voluntary work