Change and Problem Manager

We are looking for a Change and Problem Manager to join our Service Management Team.

The post holder will be responsible for the continuous management, assessment, and planning of IT-related changes, together with oversight of the Problem Management process. You will investigate patterns and trends to support the resolution of identified problems and engage with stakeholders, suppliers and business colleagues to ensure changes are effectively planned and delivered. You will lead the Change Advisory Board (CAB), ensuring technical changes and releases are appropriately risk assessed, scheduled and processed within prescribed timescales.

You will be responsible for reviewing changes with the relevant business teams, ensuring they are fit for purpose and aligned to organisational requirements. Using the IT Service Management tool, you will review and manage changes throughout their lifecycle, ensuring they are processed and planned in line with agreed timescales, while providing management reports, trend analysis, and dashboard reviews. With a flexible approach and a focus on continuous service improvement, you will identify opportunities to enhance service management processes, provide advice and guidance to colleagues, and oversee testing when enhancements and changes are made to the tool. The successful candidate will work closely with colleagues and suppliers to clarify requirements and ensure all changes are fully planned and prepared, while developing an understanding of Ofsted and wider government change management policies and practices to ensure all changes are aligned. The role also includes line management, This is a fantastic opportunity to further your experience in Ofsted’s well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home., Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident – Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

ITIL Certification or equivalent (Desirable)., * Managing a Quality Service

• Communicating and Influencing
• Making Effective Decisions
• Changing and Improving

Technical skills

We’ll assess you against these technical skills during the selection process:

• Experience of managing or facilitating and monitoring a key business process.
• Strong service management framework knowledge (ITIL) working within Change, Problem or Incident Management in an IT environment.
• Demonstrate experience in reviewing, assessing and prioritising consistently and communicating clearly to minimise risks and ensure the impact of change is understood.
• Experience of Service Governance, inc. Change & Problem Management oversight, risk & compliance management, service performance analysis, service improvement, & governance of operational processes to improve service stability, efficiency, & quality., This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills., Successful candidates must undergo a standard (or equivalent) criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Alongside your salary of £37,899, Office for Standards in Education, Children’s Services and Skills contributes £10,979 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .