Technical Product Owner

Working closely with operational teams, suppliers, local authorities and central business functions, you will act as the subject matter expert and primary point of contact for all aspects of cETM, ensuring systems, data and processes are effectively managed and continually improved., * Acting as the operational owner and subject matter expert for cETM systems within the assigned operating company.

• Managing configuration, maintenance and operational readiness of ticketing and related technologies.
• Providing second-line support and managing incidents through to resolution.
• Monitoring system performance and ensuring service level agreements are achieved.
• Maintaining data quality and governance across fares, scheduling and operational information.
• Managing critical data feeds and ensuring timely uploads of service and fare changes.
• Supporting suppliers, local authorities and internal stakeholders with technical integrations and reporting.
• Delivering training and guidance to operational colleagues on system updates and developments.
• Creating and maintaining reports that support operational and commercial decision-making.

We’re seeking someone who can combine technical knowledge with excellent stakeholder management and problem-solving skills., * A strong understanding of bus operations, network design, ticketing systems and associated technologies.

• Experience working with transport-related data, systems and applications.
• Excellent organisational and project management skills.
• A proactive, hands-on approach and the ability to work independently.
• Strong analytical skills with exceptional attention to detail.
• The confidence to communicate effectively with colleagues at all levels, from frontline employees to senior leadership, suppliers and local authorities.
• A passion for delivering excellent customer and operational outcomes through technology and data quality.

Join Arriva and help shape the future of digital bus operations