Help Desk Technician / Network Engineer

Provide excellent customer end user support in a fast-paced and growing business. Provide support on remote data connectivity and unified communications applications for customers local and across the United States. Work in a team environment and assist the customer users in order to support our business and its goals.

Promote a high level of customer satisfaction by answering incoming calls and providing end user customer technical support

70% Remote work from home and 30% customer site dispatch within Wisconsin/Minnesota area.

Advanced network connectivity troubleshooting (VPN, router, switch)

Active Directory management of computers and user accounts, including account modification, password resets, and onboarding/disabling of accounts.

Provide O365 administration for our MSP customers

Advanced computer & server issues/troubleshooting

Printing/scanner issues

4+ years of prior experience

Experience with Windows Server Operating systems. REQUIRED.

Experience with RingCentral platform. REQUIRED.

Experience with VMware and HyperV server environments. PREFERRED.

Possess strong analytical skills and effective interpersonal and communication skills

Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

Ability to work in a fast-paced team environment and work under pressure

High level of focus and professionalism

Extreme attention to detail

Follow direction to the letter

Achieve difficult goals in a short time frame, * DEAL BREAKER: Reliably commute to customer sites as needed per week in Wisconsin/Minnesota area.

• Do you have experience with the RingCentral platform

Experience:

• IT help desk tech: 2 years (Required)