Director, Application Management

The Director of Application Management is a strategic and operational leader responsible for overseeing the implementation, optimization, and lifecycle management of Practice Management Systems (PMS)-including Denticon, Cloud 9, and DSN Cloud-and all related ancillary applications. This role ensures seamless integration, reliability, and scalability of technology across the organization while driving innovation through pilots and transformational projects. Reporting to the SVP of IT, this leader will shape the application strategy to support clinical, operational, and revenue cycle excellence across a multi-site DSO environment., Operational & Strategic Leadership:

• Define and execute the application management roadmap aligned with organizational goals and IT strategy.
• Serve as a technology innovation leader, identifying emerging solutions and leading pilots for digital transformation initiatives (AI, automation, patient engagement, analytics).
• Partner with executive leadership to evaluate and prioritize technology investments that improve efficiency, compliance, and patient experience.

Application Implementation & Optimization

• Oversee end-to-end PMS deployments (Denticon, Cloud 9, DSN Cloud), including planning, configuration, data migration, and go-live execution.
• Drive workflow standardization across practices for scheduling, billing, clinical documentation, and RCM processes.
• Lead optimization initiatives to improve system usability, reduce operational friction, and enhance revenue cycle performance.

Support & Maintenance

• Establish and manage tiered support models, ensuring timely resolution of incidents and proactive problem management.
• Maintain application reliability through release management, patching, and performance tuning.
• Implement governance for configuration standards, security, and compliance (HIPAA, SOC 2).

Integration & Data Strategy

• Oversee integrations between PMS and ancillary systems (imaging, patient engagement, clearinghouses, payments, analytics).
• Ensure data integrity and availability for reporting and BI; collaborate with Data & Analytics teams on KPIs and dashboards.

Team Leadership & Development

• Build and lead a high-performing Application Management team (engineers,trainers,analysts, administrators).
• Foster a culture of continuous improvement, innovation, and accountability.
• Mentor team members and develop succession plans for critical roles.

Process Improvement:

• Identify and implement process improvements to enhance ITapplication management,support,and operational efficiency.
• Oversee the developmentand maintenance ofdocumentation for systems, procedures, and policies.

Vendor & Stakeholder Management

• Act as primary liaison with PMS vendors and technology partners; negotiate contracts and influence product roadmaps.
• Communicate effectively with clinical, operational, and executive stakeholders to align technology initiatives with business needs.

• 10+ years in healthcare IT, with 5+ years in leadership roles managing enterprise applications.

• Proven experience implementing and optimizingDenticon, Cloud 9, DSN Cloud or similar PMS platforms.

• Strong understanding of dental operations and RCM workflows, including EDI transactions (270/271, 837D, 835).
• Expertise in SaaS application management, integrations (APIs, middleware), and data governance.
• Experience with ancillary dental technologies (imaging, patient engagement, clearinghouses).
• Demonstrated success leading multi-site rollouts, technology pilots, and transformational projects.
• Excellent leadership, communication, and vendor management skills.
• Knowledge ofsecurity and compliance standards(HIPAA, SOC 2, HITRUST).
• Detail orientated and comfortable working a fast-paced office environment
• Excellent oral communication and strong interpersonal skills
• Desire and ability to learn new skills and be a team player
• Ability to act with integrity, professionalism, and confidentiality
• Excellent leadership, communication, and project management skills., * Bachelor’s degree in Computer Science, Information Technology, or related field;Master’s degreepreferred.
• Certifications such as ITIL, CompTIA Network+/Security+, or PMPpreferred
• Previous experience supporting doctors’ offices and/or dental practicesstronglypreferred
• Familiarity with ITIL, project management methodologies (PMP, Agile), and change management frameworks (Prosci)preferred.

Cultural Fit & Leadership Competencies

• Strategic Thinker: Ability to align technical decisions with business objectives and long-term vision.

• Collaborative Leadership: Fosters teamwork across IT and business units; promotes knowledge sharing.
• Adaptability: Thrives in a fast-paced environment and embraces change with resilience.
• Integrity & Compliance: Champions privacy, security, and regulatory adherence in all initiatives.
• Innovation Mindset: Encourages creative solutions and continuous improvement in engineering practices.
• Empathetic Management: Supports team development, mentorship, and career growth.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with Company Match, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training and Development opportunities

SALT Dental Partners offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off in order to attract, develop, and retain our employees. SALT Dental Partners offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status. Recruiting firms may not submit candidate resumes via e-mail. Recruiters are directed to contact one of our Talent Acquisition representatives regarding current vacancies.

Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care.