Lead - Systems Administration

We are seeking an experienced Pitney Bowes Platform Support Engineer & Administrator experience to manage, support, and optimize Pitney Bowes mailing and shipping solutions. The role involves end-to-end platform administration, troubleshooting, performance tuning, and integration support across enterprise environments. Key Responsibilities Platform Administration & Support Administer and maintain Pitney Bowes systems (e.g., SendPro, Mailstream, Spectrum, EngageOne, Pitney Bowes Shipping APIs). Perform installation, configuration, upgrades, and patch management of Pitney Bowes applications. Manage system configurations, user roles, permissions, and access controls. Monitor system health and ensure high availability and performance of the platform. Production Support & Incident Management Provide L2/L3 support for production issues and critical incidents. Conduct root cause analysis (RCA) and implement preventive measures. Troubleshoot issues related to mailing, shipping, address validation, data processing, and document composition. Work with cross-functional teams to resolve system and integration issues.

Integration & Application Support Support integrations with: ERP systems (SAP, Oracle) CRM platforms Web applications and APIs Work with REST/SOAP APIs, SFTP, batch processing, and middleware tools. Validate data flows, address cleansing, and postal compliance. Performance Optimization & Automation Optimize system performance by tuning workloads and batch processes. Develop and maintain automation scripts (Shell, Python, PowerShell). Implement monitoring tools and proactive ing mechanisms.

Compliance & Security Ensure compliance with postal regulations, data privacy standards, and security policies. Perform regular audits and vulnerability assessments. Maintain backup, recovery, and disaster recovery procedures.

Documentation & Knowledge Management Maintain detailed technical documentation, SOPs, and runbooks. Provide knowledge transfer and training to junior team members. Create troubleshooting guides and FAQs.

Stakeholder & Vendor Management Collaborate with Pitney Bowes support/vendor teams for escalations. Communicate effectively with business stakeholders regarding system status and improvements.

Years of overall IT experience Years hands-on experience with Pitney Bowes platforms Proven experience in production support, administration, and troubleshooting

Technical Skills Strong experience with: Pitney Bowes solutions (Spectrum, SendPro, Mailstream, EngageOne preferred) Linux/Unix and Windows Server environments Databases: Oracle, SQL Server, PostgreSQL Scripting: Shell, Python, PowerShell Batch processing and scheduling tools (Control-M, Autosys)

Knowledge of: APIs (REST/SOAP) Networking basics (DNS, firewall, load balancers) File transfer protocols (SFTP, FTP)

Preferred Skills Experience with cloud platforms (Azure/AWS) Familiarity with DevOps tools (CI/CD pipelines, Git) Exposure to address validation, geocoding, and postal compliance systems ITIL certification (Incident/Change/Problem Management)

Soft Skills Strong analytical and problem-solving ability Excellent communication and stakeholder management skills Ability to work in 24/7 support environments/on-call rotations Leadership and mentoring capability

Education Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)

Nice-to-Have Pitney Bowes certifications (if available) Experience in banking, logistics, or e-commerce domains

Key Deliverables High system uptime and stability Faster incident resolution and reduced downtime Improved system performance and automation Compliance with postal and organizational standards