Network Operations Center Technician

The Encore Technology US Network Solutions Org is expanding and opening a NOC in Pittsburgh, PA. Apply today if you are interested in working alongside other LAN/WAN Engineering Professionals in support of Fortune 100 Enterprise environments.

Join our dynamic team as a Network Operations Center (NOC) Technician and become the frontline guardian of our IT infrastructure! In this vital role, you will monitor, troubleshoot, and support our network systems to ensure seamless connectivity and optimal performance. Your proactive approach and technical expertise will help maintain the stability of our network environment, providing exceptional support to users and safeguarding our digital assets. This position offers an exciting opportunity to develop your skills in a fast-paced, technology-driven setting while making a real impact on operational efficiency.

Duties

• Monitor network performance using help desk systems and network management tools to identify issues proactively.
• Respond promptly to technical support requests related to computer networking, hardware, software, and operating systems such as Windows, macOS, and Linux.
• Troubleshoot equipment problems including hardware failures, connectivity issues (LAN, VPN, TCP/IP), and software malfunctions across various devices like desktops, laptops, mobile devices, and servers.
• Manage user accounts and permissions through Active Directory and GPO (Group Policy Objects) to ensure security compliance.
• Assist with network troubleshooting tasks such as DNS configuration, TCP troubleshooting, LAN diagnostics, and VPN connectivity issues.
• Support the deployment, configuration, and maintenance of IT infrastructure components including switches, routers, firewalls, and other networking equipment.
• Maintain detailed customer support tickets for all incidents and service requests while providing clear communication throughout resolution processes.
• Collaborate with team members to analyze system logs and perform root cause analysis for recurring issues.
• Document procedures and update technical documentation to improve operational workflows., Join us in ensuring our network runs smoothly every day! Bring your technical expertise and customer-focused mindset to a role that challenges you while offering opportunities for growth in the ever-evolving field of IT support.

• Proven experience in technical support roles with a focus on help desk systems or IT support environments.
• Strong knowledge of computer networking concepts including LAN/WAN, TCP/IP protocols, DNS management, VPNs, and network troubleshooting techniques.
• Familiarity with operating systems such as Windows (including Active Directory management), macOS, Linux, and mobile device support.
• Hands-on experience supporting hardware components like computers, servers, routers, switches, and peripherals.
• Excellent communication skills with the ability to explain technical information clearly to non-technical users.
• Ability to perform equipment troubleshooting and software diagnostics efficiently under pressure.
• Proficiency in using Microsoft Office applications for documentation and reporting purposes.
• Analysis skills necessary for diagnosing complex network issues quickly and accurately.
• Certifications such as CompTIA Network+, Cisco CCNA or equivalent are a plus but not required.

• 401(k)
• Dental insurance
• Parental leave
• Retirement plan