Sr. Technical Program Manager, Account Integrity

Come build the software that protects hundreds of millions of Amazon customers and keeps us ahead of the bad actors trying to abuse their accounts. We are looking for a Sr. Technical Program Manager to partner with our product, engineering, and applied science teams on creative controls that shut out fraud, scams and bots while keeping the experience seamless for customers and sellers, whether they are shopping, streaming Prime Video, asking Alexa, or reading on Kindle. This is a highly visible role that calls for real business acumen alongside technical depth. If you want worldwide impact and the chance to drive ambitious ML and engineering programs that make Amazon a safe place to transact, we would like to talk to you., * Own end-to-end delivery of account integrity programs that span multiple engineering and ML teams, from intake and scoping through launch, dial-up, and operational readiness.

• Build and run the program cadence for the organization: status reporting, milestone tracking, and escalation paths.
• Manage cross-organization dependencies with partner teams across identity, seller, customer service, and applied science.
• Drive engineering intake and prioritization. Consolidate requests from across the org, make the tradeoffs visible, and make high judgment decisions
• Define and report the metrics that show whether a program is working, spanning detection and prevention effectiveness, operational health, and attainment against annual goals.
• Support annual and quarterly planning, translating business goals into scoped engineering commitments and defensible resource asks.
• Write the documents that drive decisions: program plans, business reviews, and leadership updates that a director or VP can read once and act on.
• Find and remove systemic sources of delay. Where the process is the bottleneck, redesign it and automate the parts that should not need a person.

About the team Account Integrity (AIT) protects Amazon customer accounts from the moment they are created. We keep bots and abusive automation out of our authentication flows, and shut down bad actor accounts before they can be used for fraud or abuse. We also own Amazon’s defense against impersonation scams detecting scam contacts across email, chat, and phone, taking down fraudulent URLs, giving customers a way to confirm that a message genuinely came from Amazon, and partnering with law enforcement and consumer advocacy groups to hold offenders accountable.

We combine machine learning at scale, deep risk expertise, and operational rigor to stay ahead of adversaries who adapt every day. What we are ultimately protecting is the trust that makes Amazon work.

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules, * 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI’s/SLA’s used to drive multi-million dollar businesses and reporting to senior leadership

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, San Diego - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually