Hardware & Infrastructure Support Technician (Spanish Required)

We are looking for a proactive, hands-on, and detail-oriented Hardware & Infrastructure Support Technician to join our growing IT support team.

In this role, you will provide technical support across computer hardware, operating systems, networking, security technology, and other connected systems. You will work directly with internal teams, customers, and field technicians to troubleshoot issues, prepare and deploy equipment, and help keep our technology infrastructure running reliably.

This is an excellent opportunity for an IT professional who enjoys solving problems, working with technology, and getting hands-on in the field. The position includes both remote technical support and on-site work at customer locations.

What You’ll Do

• Provide technical support to customers, internal teams, and field technicians.
• Troubleshoot hardware, software, networking, connectivity, and operating system issues.
• Provide remote technical support and assist field technicians with troubleshooting.
• Travel to customer locations for equipment installation, replacement, maintenance, testing, and troubleshooting.
• Build, configure, image, and prepare computers, servers, and network-connected devices.
• Install and configure Windows, Ubuntu Linux, and required software applications.
• Prepare, test, and verify equipment before deployment.
• Configure and troubleshoot network and wireless equipment.
• Troubleshoot VoIP, PBX, intercom, access-control, and other connected systems.
• Support video surveillance and monitoring systems.
• Assist with remote access and system connectivity.
• Document equipment, configurations, installations, troubleshooting, and completed service work.
• Follow established technical standards, procedures, and deployment guidelines.
• Escalate complex technical issues when necessary.
• Work closely with internal teams and field installers during deployments and service calls.
• Help maintain a reliable and well-documented IT infrastructure.

We are looking for someone with strong troubleshooting skills who is comfortable working with both hardware and software.

Experience in some or all of the following areas is preferred:

• Computer and server hardware
• Windows operating systems
• Ubuntu Linux
• Basic Linux command-line administration
• TCP/IP and network troubleshooting
• Wireless networking
• Network-connected equipment
• Video surveillance and monitoring systems
• Security or access-control systems
• VoIP and PBX systems
• Intercom systems
• Remote-support tools
• Basic virtualization
• Hardware installation and equipment deployment

Experience working in security technology, video surveillance, telecommunications, field service, or a similar technical environment is a plus., * Strong troubleshooting and problem-solving abilities

• Comfortable working with both hardware and software
• Solid understanding of basic networking and TCP/IP
• Ability to diagnose technical issues methodically and efficiently
• Strong communication and customer-service skills
• Ability to communicate effectively with both technical and non-technical users
• Ability to read and follow technical documentation and procedures
• Strong organizational and documentation skills
• Ability to work independently while also collaborating with a team
• Comfortable providing both remote and on-site technical support
• Willingness and ability to travel to customer locations as needed
• Comfortable performing hands-on work, including installing, replacing, moving, configuring, and testing equipment
• English required
• Spanish preferred

Why Join Us?

This is more than a traditional help-desk position. You’ll have the opportunity to work across a broad range of technologies and gain hands-on experience with IT infrastructure, networking, security systems, video surveillance, VoIP, Linux, and field deployments.

You’ll play an important role in keeping our technology environment operating smoothly while providing customers and internal teams with responsive, professional technical support.

If you’re someone who enjoys figuring out how things work, solving technical problems, working with your hands, and learning new technology, we’d like to hear from you., * Computer hardware: 2 years (Required)

Pay: $24.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance