Exam Software Administrator I - Testing SOP

This Position is Open to TTUHSC Employees Only A Software Administrator I is an entry-level professional who works under close guidance to manage and support assigned software systems, such as IAM or LMS/Exam platforms. This role focuses on maintaining system reliability, security, and performance while providing basic support functions for access management or LMS tools at a departmental or program level.

Major/Essential Functions

• Collaborate with faculty to create, prepare, and support secure assessments aligned with course and program learning objectives.
• Coordinate with proctors, staff, and faculty to support testing for traditional and hybrid pathway learners.
• Review and investigate testing irregularities, including improper room scans, incomplete environmental checks, suspicious behavior, and violations of exam procedures.
• Communicate with teaching teams, students, and administrators regarding noncompliance with testing protocols.
• Support faculty with the transfer of grades from ExamSoft into D2L Brightspace.
• Provide training, documentation, and ongoing support to faculty, students, and proctors regarding exam administration and testing technologies.
• Manage ExamSoft and Examplify, including course setup, exam posting, user accounts, licensing, and technical troubleshooting.
• Maintain centralized testing records; assist with accreditation reporting; coordinate student and faculty compliance matters; and support institutional assessment policies.

Bachelor’s degree with coursework in computer science, MIS, IT, or other related area plus two (2) years related full-time paid experience in application support OR a combination of related education and/or experience to equal six (6) years.

In accordance with Texas Executive Order GA-48 and applicable state or federal law, this position may involve access to, work on, or conduct research involving critical infrastructure. It will require background checks, including, but not limited to, criminal history and other security-related screenings. Employment is contingent upon the successful completion of these checks.

Preferred Qualifications

• Must be a current TTUHSC employee in good standing.
• Knowledge of accommodations and compliance requirements for academic assessments.
• Competency in using academic assessment systems, including ExamSoft/Examplify and LMS integration (D2L Brightspace).
• Understanding of secure online testing protocols, proctoring standards, and academic integrity principles.

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
• Paid Time Off - Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Nationally recognized as a Great College to Work For , TTUHSC provides much more than just a job! Enjoy excellent benefits , including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture , TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.