Junior IT Infrastructure Engineer

We are seeking a detail-oriented and proactive infrastructure engineer to serve as a technical expert, diagnosing, investigating and resolving escalated tickets to provide consistent and high-quality service to our customers.

What you’ll do

• Provide remote hardware and software support for our locations around the globe.
• Engage in troubleshooting activities, following guidance and existing documentation.
• Assist with all stages of ticket handling and escalate when necessary.
• Work collaboratively with more experienced engineers to gain deeper insights into complex issues.
• Document solutions for other teams to follow, such as operations engineers and first line support.
• Use a ticketing system to update, communicate, and move work items to completion.

• Experience working on a support desk
• Detailed knowledge of Windows and Linux (Ubuntu) operating systems
• Comfortable working with virtual machines in Proxmox or VMware.
• Strong network understanding of IP routing, switching and VPNs. Using vendors such as Ubiquiti Unifi, Meraki, Peplink, Tailscale or Teltonika.
• Previous experience working in a support desk environment, using ticketing systems (Zendesk, Freshdesk or Clickup).
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Excellent information management skills.
• Strong attention to detail and the ability to prioritise tasks independently.
• Effective written and oral communicator.

Desirable, if you have:

• Bachelors degree in computer science or equivalent
• Source code management experience (Git, Github, Azure DevOps)
• Used container orchestration tools like Docker Compose, Kubernetes, K3S or MicroK8S
• Experience with programming/scripting in PowerShell, Python or Bash.
• MDM experience with Microsoft Intune.
• Certification in networking or infrastructure like CompTIA
• Maritime knowledge of radar systems.
• Participated in an on-call rota in the past.