Help Desk Technician

Deliver hardware and software support to a diverse workforce and end-user community. Configure, install, maintain, and support desktops, laptops, mobile devices, printers, monitors, external storage devices, and other peripherals. Provide enhanced desktop and technical support services for VIP and executive users. Configure and secure IT devices by installing security software, applying updates, and implementing required system configurations. Provide application support and troubleshooting assistance for NIH-supported software. Utilize an IT ticketing system to log, track, assign, and monitor support requests, ensuring timely resolution and proper closure with customers and within the system.

Must be able to obtain a Public Trust clearance Experience supporting various operating systems - expertise should include Windows 10/11 Experience using a ticketing system (preferably Service Now) Strong customer service and end-user equipment support skills; preferably with some experience supporting VIPs Strong customer service and communication skills preferred