Desktop Support Technician

We are seeking a motivated and customer-focused Desktop Support Technician to join our onsite team in San Jose, California. This is a hands-on, customer-facing desktop support role responsible for diagnosing, troubleshooting, installing, maintaining, and repairing computer hardware and software in a fast-paced environment., * Provide onsite technical support, including installation, maintenance, servicing, and repair of computer systems and related equipment.

• Perform hardware and software quality checks before systems are deployed to end users.
• Troubleshoot and resolve issues involving hardware installation, repairs, upgrades, configuration, and maintenance.
• Configure and deploy new PCs and notebooks using SCCM imaging and related deployment tools.
• Create, update, prioritize, and resolve IT service tickets in accordance with established service-level expectations.
• Provide end-user support for Windows operating systems, Microsoft Office, and Microsoft 365 applications.
• Provide basic technical support for iOS devices, including iPhone and iPad.
• Document troubleshooting steps, resolutions, and relevant technical information in the applicable ticketing system.
• Escalate complex or unresolved technical issues to the appropriate internal or client support teams.
• Maintain a professional, courteous, and customer-focused approach when interacting with end users.
• Safely lift, carry, and transport computer equipment weighing up to 40 pounds as required by the position, with reasonable accommodation available where applicable.
• Follow applicable company, client, security, safety, and IT procedures.

The ideal candidate will have prior desktop or field support experience, strong troubleshooting skills, and the ability to communicate effectively with end users while providing professional and timely technical support., * At least 1 year of desktop support, field support, or comparable IT support experience.

• Hands-on experience installing, configuring, maintaining, and troubleshooting computer hardware and software.
• Working knowledge of Windows operating systems.
• Proficiency with Microsoft Office and Microsoft 365 applications.
• Experience using IT service ticketing or help-desk management systems.
• Familiarity with iOS devices, including iPhone and iPad.
• Strong customer service and communication skills.
• Ability to troubleshoot technical issues methodically and communicate solutions clearly.
• Ability to work independently while also collaborating effectively with team members.
• Ability to work onsite in San Jose, California, Monday through Friday.

Physical Requirements

This position may require standing, walking, bending, reaching, and safely lifting or carrying computer equipment weighing up to 40 pounds. Reasonable accommodations may be available to qualified individuals with disabilities to enable them to perform the essential functions of the position.

The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is classified as non-exempt and is eligible for overtime compensation in accordance with applicable federal, state, and local law.

Employees will receive legally required meal and rest periods. Meal periods will be provided in accordance with applicable California requirements, and employees will not be required to perform work during an uninterrupted, off-duty meal period.

Pay Range: $25.00-$27.00 per hour, * Stable Monday-Friday daytime schedule.

• Hands-on experience supporting a variety of hardware and software environments.
• Customer-facing experience in a professional IT environment.
• Opportunity to develop and expand desktop support and technical troubleshooting skills.
• Competitive hourly compensation of $25.00-$27.00 per hour.

Pay: $25.00 - $27.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance