Network Lead

CCNP Enterprise, CCIE Enterprise, PCNSE, AWS Advanced Networking, ITIL Foundation, SD-WAN Certifications. Roles & Responsibilities

• Lead major incident and escalations management for network services.

• Act as primary technical liaison between Customer and TCS delivery teams.

• Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN and firewall technologies.

• Coordinate with ISPs, carriers, OEMs and third-party vendors for fault resolution.

• Support lifecycle refresh, EOL/EOS remediation and infrastructure modernization programs.

• Drive root cause analysis, trend analysis and service improvement initiatives.

• Participate in Weekly Operations Reviews, Monthly Service Reviews and leadership discussions.

• Support network changes, upgrades, implementation and transition activities.

• Maintain network documentation, runbooks, CMDB accuracy and knowledge repositories.

• Support network refresh and lifecycle modernization initiatives.

• Review EOL/EOS device inventory and recommend technology refresh plans.

• Coordinate site network upgrades and deployment activities

• Partner with automation teams to deploy AI-enabled NetOps and self-healing capabilities.

• Utilize SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.

• Support event correlation, alert tuning, and proactive monitoring activities.

• Collaborate with automation teams on AI-led network operations initiatives.

• Drive continuous service improvement opportunities and automation use cases.

Generic Managerial Skills, If any

• Coordinate with ISPs, telecom providers, hardware vendors, and OEM support organizations.

• Participate in weekly operational reviews and monthly service review meetings.

• Provide executive-level communication during critical incidents.

• Support governance, reporting, and service review activities

Must Have Technical/Functional Skills

• Technology experience: Cisco Routing & Switching, Cisco Wireless, Juniper Mist, VMware VeloCloud SD-WAN, Palo Alto Firewalls, Cisco ISE, SolarWinds, ServiceNow, AWS, GCP, VPN, DNS/DHCP/IPAM, Support network refresh and lifecycle modernization initiatives.

• Review EOL/EOS device inventory and recommend technology refresh plans.

• Coordinate site network upgrades and deployment activities

• 10+ years of Network Engineering and Operations experience.

• Experience supporting global enterprise networks with 200+ sites.

• Experience with WAN, SD-WAN, wireless and security technologies.

• Experience coordinating offshore support organizations.

• Strong customer-facing and stakeholder management skills.

• Experience with OEM/vendor management and TAC engagement