Support Engineer

Location: : Leeds, London, Gloucester, will have to be willing to travel to Leeds or London in line with business requirements

We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role

What you’ll be doing -

• Developing, configuring, deploying, and supporting our solution services.
• Writing scripts and other automation to enable future re-use.
• Documenting deployed systems, scripts, and other working practices to enable re-use.
• Supporting the business and their clients with changing requirements
• Improving security, confidentiality, and integrity of the solutions and designs through compliance with relevant legislation and regulations. Working with peers to design, implement, and operate controls and adopt management strategies.
• Providing product and service direction to the Service Management team and implementing these as part of the self-organizing team.
• Reviewing, establishing, and adhering to appropriate governance and configuration control using industry standards and best practices.
• Driving issue resolution and resolving underpinning problems.
• Working with suppliers, team members, and 3rd party suppliers to continuously improve delivery.
• Documenting technical business requirements/problems into a format that business stakeholders can understand.

• Strong experience of working within an IT Service/Support function.
• Knowledge of IT technologies, including PowerShell scripting, VBA scripting, TCP/IP networking
• Experience of working with 3rd Party IT service suppliers and partners.
• Experience of working within large, matrixed organisations.
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to multiple stakeholders.
• Demonstrated ability to develop and implement innovative solutions.
• Draws upon past or previous experience and makes judgements to resolve problems for scenarios that may not be covered by standard procedures.
• Applies subject matter knowledge to local problems or issues.
• History of making evaluative judgments of both factual and qualitative information drawn from a variety of sources.

Pulled from the full job description

• Employee discount
• Company pension
• Car scheme, As well as a competitive pension scheme, BAE also offers employee share plans, an extensive range of flexible discounted health, wellbeing & lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive

We’re a collaborative and forward-thinking team focused on delivering great digital services and continually improving the experience for our users. As our digital services continue to grow, you’ll have the opportunity to contribute to high-profile initiatives, drive positive change, and help shape how technology supports the organisation’s future.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.