Desktop Support Specialist L1

BLUE PACIFIC RE INC

Lexington, KY, United States

28 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

$47,840.0 - $49,920.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Apple Mac Systems Cyber Security Desktop Computing Issue Tracking Systems Networking Basics Software Engineering Peripherals Laptops Servicenow

Job description

We are seeking a Desktop Support Specialist L1/L2 to provide hands-on technical support to end users in a corporate environment. The ideal candidate should have experience supporting Windows and macOS systems, troubleshooting hardware/software issues, and providing excellent customer service., * Provide L1/L2 support for desktops, laptops, printers, mobile devices, and peripherals.

Troubleshoot hardware, software, OS, and basic network issues.
Support Windows 10/11 and macOS environments.
Install, configure, and deploy computers and peripherals.
Assist with new-hire onboarding and workstation setup.
Manage and update tickets using ServiceNow or similar tools.
Perform basic hardware replacement and break/fix activities.
Escalate complex issues to senior IT teams.
Maintain proper documentation and follow IT security procedures.

Requirements

1-3 years of Desktop Support / Help Desk experience.
Hands-on experience with Windows 10/11 and macOS.
Knowledge of Microsoft 365 and basic networking.
Experience with ServiceNow or similar ticketing systems.
Strong troubleshooting and customer service skills.
Good communication and documentation skills.

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