Senior BMC Remedy / Helix ITSM Developer

This role is ideal for someone with strong hands-on experience developing and configuring BMC Remedy or BMC Helix ITSM, particularly in environments where ITSM workflows integrate with financial or ERP systems.

You will work on troubleshooting complex billing workflows, improving automation and system configurations, supporting financial close activities, and ensuring reliable end-to-end processing across integrated systems., * Develop, configure, and maintain workflows within BMC Remedy / BMC Helix ITSM.

• Support and improve billing and invoicing-related workflows and automation.
• Troubleshoot failed billing tasks and workflow processes, identify root causes, and manage successful reprocessing.
• Analyze issues involving financial data structures and chartfields.
• Maintain and improve integrations between Remedy/Helix and external ERP systems.
• Update billing logic, workflow configurations, and automation rules as business requirements change.
• Support billing-rate changes and system preparation related to fiscal year-end and financial close activities.
• Develop and modify dashboards within Remedy / Helix ITSM.
• Investigate production issues and help stabilize workflows in time-sensitive environments.
• Document system configurations, workflow changes, troubleshooting procedures, and technical solutions.
• Participate in knowledge-transfer activities and collaborate with technical and business stakeholders.

• 3-5+ years of hands-on experience with BMC Remedy or BMC Helix ITSM development and configuration.
• Practical experience developing or supporting billing, invoicing, or financial workflows.
• Strong experience troubleshooting complex workflow failures and system integrations.
• Experience working with financial data structures and chartfields.
• Experience integrating Remedy / Helix ITSM with ERP systems.
• Experience with PeopleSoft and/or INFORMS is highly desirable.
• Strong understanding of workflow automation, configuration, and business rules.
• Experience supporting systems during financial close or fiscal year-end activities.
• Experience with databases, reporting, and data analysis.
• Strong problem-solving and root-cause analysis skills.
• Ability to work effectively in environments with strict deadlines and business-critical processes.
• Excellent written and verbal communication skills.
• Strong technical documentation skills.
• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field., You are someone who enjoys going beyond simply resolving a ticket. You can trace a failed workflow across systems, understand where and why it failed, implement the appropriate fix, and make sure the process completes successfully.

You are comfortable working with both technical teams and business stakeholders, particularly when dealing with business-critical financial processes and tight fiscal deadlines.

• Remote position, open only to candidates based in the United States.
• U.S. citizenship is required for this engagement.
• Engagement is offered on an Individual Contractor or B2B contract basis.
• Paid Time Off (PTO) is included as part of the engagement.
• Full-time commitment, working in alignment with the client’s business hours and project needs.
• Long-term collaboration with IT Labs, working directly with an enterprise client environment.

Our values

We are a company that seeks the best for both our employees and clients, reaching beyond expectations in turning dreams into reality. Our way of working is rooted in our core values (Integrity, Excellence, Proactivity, Innovation, and People), with an expectation that our future colleagues will make these their second nature in their everyday work and life. We don’t ask for perfection, but we do appreciate people motivated to better themselves in every conceivable aspect.

Founded in 2005, IT Labs is an international software tech company, specializing in purpose and process-driven teams for high-performance, innovation, transformation, and efficiency. Our HQ is in Palm Beach Gardens, Florida, and we have teams around the world - the UK, the Netherlands, Brazil, Argentina, Serbia, Croatia, BIH, Montenegro, North Macedonia, and the Middle East. We are constantly growing, and we would love for you to become part of our team!