Implementation Analyst

Role: The Implementation Analyst reports to the Project Operations Director and works closely with the Business Analysts, Product Managers, Development, Support and Infrastructure teams.

The Implementation Analyst supports the delivery of client onboarding and development projects, helping to translate agreed requirements into configuration artefacts, assisting with product training and testing, and acting as a point of escalation for the Support team. This is a great opportunity for someone early in their Business Analysis career to build deep product and domain expertise while working alongside experienced Business Analysts and Product Managers.

The role will involve working on our range of products including Equisoft /transfer, /pay, /trade and Pension Fusion. These are industry leading SaaS products used by numerous UK investment and pension companies to transfer portfolios of assets, invest in pensions, handle pension payroll and pension tax reporting. Our latest product in development, Pension Fusion, is the leading solution to provide pension data to the government’s pension dashboard initiative. This will give individuals one dashboard to see all their pensions.

Your Week with Equisoft:

Client implementations

• Work with Business Analysts and Product Managers to understand client requirements for onboarding projects
• Produce and test client configuration artefacts based on the agreed requirements
• Produce SQL scripts for implementation of requirements
• Support Business Analysts in product training to clients
• Produce custom integration documentation and example code to enable clients to integrate the product with their systems
• Work closely with the project manager to ensure timely delivery, regular communications to the client and updates to project status
• Support clients throughout their onboarding as they adopt and integrate our products

Product Requirements

• Produce any necessary product configuration artefacts as part of a development cycle as directed by the Technical Product Manager
• Act as an escalation point to the Support Analysts for customer issues
• Escalate customer issues which you have been unable to resolve to senior team members
• Develop specialist product and domain knowledge
• Work with the Support team to enhance their product knowledge
• Develop technical skills to understand the use of product APIs and integration
• Carry out tasks as directed by senior members of the Project Delivery team
• Effectively communicate and collaborate with other team members
• Ensure that activities undertaken by you comply with company policies and procedures

• 1-2 years’ experience in a Business Analyst, Support Analyst, or similar analytical/client-facing role (or a relevant degree with strong internship/placement experience)
• Inquisitive, like to try stuff out, problem solver with a technical mind
• Basic knowledge of SQL & XML with a willingness to develop these further
• Ability to communicate clearly with clients and colleagues, both written and verbally
• Interest in working closely with development & test teams and understanding of SDLC
• Interest in the financial services industry, particularly platforms, investments, wealth management, pension administration and fund administration
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Team spirit, tact, diplomacy and a proactive attitude
• Strong sense of organisation and prioritisation

Nice to Haves:

• Exposure to investment transfers or pension payroll - technical or operational
• Some software engineering/coding experience
• Familiarity with SSRS/SSIS
• Experience using Atlassian products (Jira, Confluence)

Pulled from the full job description

• Life insurance
• Company pension
• Private medical insurance, * The position is hybrid, 2 days at the office (Wed and Thurs) and 3 days remote
• Internal job title: Junior Business Analyst
• Full-time permanent role
• Salary: up to £35k
• Benefits day 1: private medical insurance, life insurance, pension matched contribution, etc.
• Number of hours per week: 37.5

What is Equisoft? Equisoft is a global provider of advanced insurance and investment digital solutions, recognized as a valued partner by over 250 of the world’s leading financial institutions. We offer a complete ecosystem of end-to-end and scalable solutions that help our clients tackle any challenge in this era of digital disruption. Our business-driven approach, deep industry knowledge, innovative technology, and expert teams help our partners solve their biggest, most complex problems. With a diverse and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its clients tackle any challenge in this era of digital disruption.

Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement and fosters a stimulating environment. If that’s not enough, then check out these other perks below