IT Support Specialist I

The IT Support Specialist I provides Tier 1 technical support for Biodesix staff. This role is responsible for troubleshooting endpoint and user system issues, supporting IT service delivery, and assisting with the implementation and maintenance of endpoint technologies.

WHAT YOU’LL DO:

• End User Support
• Provide Tier 1 technical support for desktops, laptops, mobile devices, and peripheral equipment.
• Diagnose and resolve hardware, software, and connectivity issues.
• Incident and Service Management
• Monitor and manage Help Desk tickets to ensure timely resolution and adherence to service level expectations.
• Assist with root cause analysis for recurring issues and implement solutions to prevent future incidents.
• Coordinate with other ITS teams and vendors to resolve technical issues.
• Identity and Access Support
• Administer user accounts and permissions within Microsoft 365, Active Directory, and Azure Active Directory.
• Support MFA troubleshooting, identity issues, and user access management.
• Assist with periodic access reviews and identity governance processes as required.
• Endpoint Deployment and Management
• Configure, deploy, and maintain endpoint devices including desktops, laptops, and mobile devices.
• Support system imaging, endpoint configuration standards, and device lifecycle management.
• Assist with endpoint management technologies such as Microsoft Intune or similar tools.
• Knowledgebase and Process Improvement
• Develop and maintain technical documentation and knowledgebase articles.
• Identify opportunities to improve support processes, workflows, and user experience.
• Provide guidance and mentorship to junior support staff.
• All other duties as assigned

• Knowledge of Windows 11 operating systems
• Strong knowledge of Microsoft 365 administration and services
• Working knowledge of Active Directory and Azure Active Directory administration
• Familiarity with endpoint management platforms (e.g., Microsoft Intune)
• Strong troubleshooting and analytical skills
• Ability to manage complex technical issues independently
• Excellent communication and customer service skills
• Ability to prioritize work and manage multiple tasks effectively
• Strong documentation and problem-solving abilities
• Associates or bachelor’s degree in information systems or IT related subject preferred but H.S. Diploma or GED equivalent with appropriate experience is considered
• 1 year experience in an IT Support/Helpdesk role required
• Strong skills in supporting current iterations of Windows and Apple operating systems, MS Office, Office 365, Local Area Networks, Wireless network configuration and connectivity, remote support software, printers, and other peripherals, etc.

• Hourly Base Salary Range $23 to $28
• Discretionary Bonus opportunity
• Comprehensive health coverage: Medical, Dental, and Vision
• Insurance: Short/Long Term Disability and Life Insurance
• Financial benefits: 401(k), Flex Spending Account
• 120 hours of annual vacation
• 72 hours of paid sick time off
• 11 paid holidays + 3 floating holidays
• Employee Assistance Program
• Voluntary Benefits
• Employee recognition program

Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world’s leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics. Our Mission: Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs. Our Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics.