Senior Transition Manager

The Senior Transition Manager sits within the Infrastructure & Operations function and is responsible for managing transition activities for IT services during the delivery of change across HS2’s systems, while ensuring service continuity during change delivery. About the Role

• Oversee the Transition pillar in the Infrastructure & Operations function, planning and leading transition activity.
• Define, develop, and lead implementation of the HS2 IT’s transition strategy, collaborating with wider stakeholders where necessary to implement safeguards to protect critical infrastructure and services.
• Manage, and oversee transition actives within HS2 IT, collaborating where required with suppliers and maintaining a keen focus on continuous improvement, automation, transition, and programme structures.
• Plan and drive scoping, requirements definition, and prioritisation for transition activities across HS2’s products and platforms.
• Oversee and ensure that the transition delivery is integrated with the overall HS2 transformation implementation.
• Oversee release management processes following delivery of products and platforms across HS2.
• Define standards and guardrails to guide the development of release management plans and execution of release management processes.
• Define the standards and guardrails with Enterprise Architecture to ensure consistent services are designed and built.
• Actively promotes and embeds Equality Diversity and Inclusion (EDI) in all work, and support and comply with all organisational initiatives, policies and procedures on EDI.

• IT Service Operations. Ability to manage transition activities for all IT service related changes and implementation.
• Configuration management. Able to plan, identify, control account for and auditing of configuration items and their interrelationships.
• Release and deployment. Able to assess and analyse the release components/processes and can maintain and administer tools and methods for software delivery, deployment, and configuration.
• Change control. Able to apply tools, techniques, and processes to administer track, log, and report on change requests. Can also apply change control procedures for standard, low-risk changes.
• Service acceptance. Able to engage and define the acceptance criteria with delivery teams to confirm that products and services developed meet the service acceptance criteria and are to the required standard.

Knowledge

• Knowledge of a Service Transition in an ITIL environment into an Operations function.
• Knowledge of the infrastructure, products and services used in HS2 IT, and the industry that the company operates in.
• Knowledge of a range of delivery methodologies (e.g., but not limited to waterfall, agile or lean), their implications and how they can be integrated into IT initiative delivery.
• Knowledge of the technology service provider landscape, understanding where future chances exist for collaboration and continuous improvement.
• Knowledge of digital information technology, trends, and the opportunities they present.
• Knowledge of service design.

Type of Experience

• Experience in leading transition in a similarly complex environment to HS2 IT.
• Experience managing a transition team and transitioning services into a multi-vendor support channel.
• Experience of collaborating with or managing suppliers and vendors, especially in a multi-vendor environment.