IT Service Desk Technician

As an IT Service Desk Technician, you will be the first point of contact for PAR employees experiencing technical challenges. You will respond to support requests both locally and remotely, applying diagnostic techniques and a solutions-first mindset to resolve issues efficiently and professionally. This is a hands-on, people-centered role where your technical expertise directly supports the success of our field and office teams., * Respond to support requests both locally and remotely using diagnostic techniques and targeted questions

• Determine the best solution based on the issue and details provided by employees
• Walk staff through the problem-solving process in a clear, patient, and professional manner
• Escalate unresolved or complex issues to the appropriate support personnel
• Assist staff with hardware, software, and basic connectivity challenges
• Provide help-desk support and resolve problems to the user’s satisfaction
• Assist call-ins and in-person walk-ups with technical difficulties

Workstation & Equipment Management

• Install, configure, and troubleshoot workstation PCs and other computer-related hardware
• Maintain workstation components through repair or replacement as needed
• Install, test, and configure new workstations, peripheral equipment, and software
• Maintain workstation configurations, utilities, and software default settings
• Perform routine computer maintenance and system updates

Mobile Device Management

• Manage the full lifecycle of company mobile accounts and devices across the organization
• Handle new account setup, carrier transfers, and account terminations; manage and monitor account costs
• Provision and configure Apple iOS and Android smart devices for company use
• Perform ongoing mobile account maintenance and troubleshooting
• Provide on-call support for mobile device issues across the organization

User Access & Onboarding

• Facilitate staff access to technology resources through standard processes
• Assist with onboarding of new users, including account setup and system access
• Provide basic computer training and guidance to staff as needed

Documentation & Process Improvement

• Record events, issues, and resolutions accurately within the company’s ticketing system
• Document staff technology interactions and troubleshooting steps
• Follow company standards and document internal procedures
• Identify and suggest improvements to service desk procedures
• Regularly communicate with staff regarding ongoing issues and support requests
• Work a standard 40-hour week, with occasional after-hours on-call rotation

• Basic knowledge of operating systems and service desk support practices
• Proficiency in Windows Operating Systems
• Proficiency in Microsoft Office applications
• Basic understanding of networking concepts including IP addressing, Wi-Fi connectivity, and VPN access
• Ability to troubleshoot desktop software and hardware issues
• Familiarity with troubleshooting mobile devices and tablets

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to resolve common technical issues
• Ability to diagnose issues and escalate complex problems appropriately
• Ability to provide efficient technical support both over the phone and in person
• Excellent verbal and written communication skills
• Strong organizational and time management skills with attention to detail

PAR offers a comprehensive benefits package including:

• 100% employer-paid health care benefits (medical, dental, and vision) for you and your dependents
• 100% employer-paid basic life insurance
• 100% employer-paid disability benefits
• 401(k) retirement plan with matching contribution
• Paid Time Off (sick and vacation)
• Paid Holidays
• Tuition Assistance
• Wellness and Mental Health Programs
• Learning and Development Programs