Senior Infrastructure Development Engineer

We are looking for a Senior Infrastructure Development Engineer within the Shared Management Services group in the Sovereign Cloud Technology & Engineering unit of the newly formed Customer Services & Delivery board area.

In this role you will become a member of the Technology and Engineering team. You will be engaging with existing SAP Sovereign Cloud engineering and operations experts across a globally distributed team of highly motivated engineers responsible for the design, development, deployment, upgrade and lifecycle management of the Sovereign Cloud Shared Management Services foundational platform and services.

You will inspire innovation and drive execution of disciplined and standardized processes and tools, address mission-critical capability gaps and opportunities for maximized efficiency. You will help identify trade-offs in deployment plans and any key day-to-day operational decisions impacting infrastructure investments significantly. You will drive and manage backup and disaster recovery drills to ensure failure readiness.

You will help the team to operate and improve our existing foundation and provisioning approach, create best practices, and innovate new options for the SMS. You need to ensure the team’s knowledge base is kept consistently up to date with native hyperscaler capabilities and modern infrastructure management tools. To do so, you will help to understand and document existing SAP Sovereign Cloud assets and processes. Starting from this status quo, you will design concepts for our infrastructure management on the global scale.

This will involve significant coordination with the global Sovereign Cloud operations and engineering teams, our regional teams, and our hyperscaler provider partners., * Collaboration with engineering and project management as well as other service groups to ensure user and operator needs are considered in new products/releases

• Definition of operations model/operational processes and procedures
• Production of documentation for processes and procedures
• Define and execute technical tasks with a moderate level of complexity independently within the assigned functional areas of responsibility
• Production of documentation for processes and procedures
• Contribute to operations model/operational processes and procedures
• Communicate clearly in a way others can understand
• Communicate relevant messages in a timely manner with constructive feedback to colleagues & managers
• Improve system landscape support in the assigned functional areas of responsibility
• Independent assurance of effective system operations along the software lifecycle
• Support knowledge management in the team and between operations and development

• Ability to manage ambiguities while being innovative and collaborative
• Technical skill and knowledge in various technologies, tools, procedures, and programming languages used by development and operations and the willingness to learn new topics quickly
• Ability to take a technical approach to design specifications of our large-scale network
• Strong technology skills and the willingness to learn new topics quickly
• Strong analytical research and problem-solving skills
• Inherent drive to produce high quality output and standards in your approach to your work
• Support new and existing cloud services through Terraform and/or Ansible.
• Proven ability to troubleshoot complex authentication issues
• Methodological and conceptual skills paired with analytical thinking
• Candidate must be able to produce documentation for processes and procedures
• Proven ability to deliver against challenging timelines
• Strong communication and interpersonal skills
• Strong cultural awareness and intercultural competencies
• Ability to build trusted relationships
• Creative, can-do, positive attitude
• Proven ability to deliver against challenging timelines
• Persistence, self-motivation and willingness to work under pressure
• Ability to function independently, yet collaboratively within a diverse team (good team player)
• Proven ability to work and lead in cross-architecture teams
• Capability to influence without formal authority
• Ability to lead and mentor junior engineers
• English (fluent) required, German is a plus
• Knowledge of SAP and the SAP solution portfolio is a plus, * Very good understanding of infrastructure and authentication related topics
• Minimum 5 years of experience developing, managing, or deploying technical infrastructure at a global scale
• Thorough understanding of infrastructure firewalls, load balancers, storage, monitoring, security, IAM etc. and have experience with orchestration to develop a cloud solution
• Minimum 2 years of hands-on experience with infrastructure, application or database development.
• Working knowledge of Ansible, Terraform, PowerShell, CI/CD tools and GIT is required
• Understanding of security technologies e.g. CAs, mTLS, oAuth, SSO Proxy, IDP, LDAP, TLS, PKI, WAF
• Working knowledge of managing Kubernetes environments
• Experience troubleshooting and supporting products on AWS, Azure, and/or GCP.
• Experience with Sovereign Cloud or Gaia-X concepts is a plus
• Experience with infrastructure management of SAP solutions is a plus

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging - but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed., SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP recently decided to combine and harmonize all SAP Sovereign Cloud offerings, establishing an end-to-end process for the Public Sector and regulated industries. The newly created Global Sovereign Cloud Delivery & Operations business unit is part of SAP Customer Services and Delivery with responsibility across the relevant Sovereign Cloud portfolio of SAP. Global Sovereign Cloud Delivery & Operations is collaborating closely with all Board areas to establish a harmonized, scalable, and consistent offering with transparent and standardized deliverables., SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.