Second Line Engineer - £33k - Bristol MSP

Second Line Engineer or MSP Engineer with a starting salary of £33k.

You’ll handle escalated support, lead projects (Cyber Essentials, Copilot implementations), and rotate through actual engineering work - not just tickets.

Client site visits happen as and when needed, not twice weekly - maybe once a month. You’re part of a small team with direct access to leadership.

Do you have experience in Technical support?, 2.5+ years MSP experience.

You care about learning.

You work well in a team.

You want variety and growth, not burnout.

You’ll need:

• Experience with HaloPSA, NinjaRMM, ConnectWise, or similar MSP ticketing platforms
• Windows Server, M365, and core networking fundamentals
• Cyber Essentials or security tooling experience (or willingness to learn)
• Comfort working in a service desk environment (booked schedules, documented processes)

Pulled from the full job description

• Sick pay
• Free parking
• Additional leave
• Casual dress
• On-site parking, We built HFBAC to place people into roles where the culture actually supports them.

This one does.

Small team, genuine values, clear progression, fairness across the board.

No corporate fluff. No empty promises.

Just good work, good people, good culture.

Interested nad have the requisite tech skills? Please apply nad Helen will be touch for next steps.

Look forward to hearing from you soon.

Recruiters: If you work with talented second line engineers or MSP professionals, we’d love to hear from you. HFBAC partners with quality recruiters who understand that cultural fit matters as much as technical skills. If you have referrals for this role or want to explore ongoing partnership opportunities with your clients, please feel free to reach out.

Pay: £33,000.00-£35,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Free parking
• On-site parking
• Sick pay

This IT Managed Service Provider is tired of the usual grind where skilled engineers get stuck doing password resets and ticket drudgery.