IT Manager, Workday Platform

The IT Manager, Workday Platform leads the technical team responsible for operating, configuring, and extending the organization’s Workday platform. This role does not own HCM or Financials functional strategy - those areas are owned by the HRIS team (HCM) and the Accounting/Finance team (FINS). Instead, this role owns the technical delivery, platform health, and team performance that allow those business owners to succeed on Workday., Team Leadership

• Directly manage, coach, and develop a team of Workday Operations Engineers and Developers.
• Own hiring, onboarding, performance management, career development, and workload/capacity planning for the team.
• Establish clear goals, priorities, and accountability structures for technical staff delivering platform work.
• Build a healthy team culture with strong engineering/operational discipline (documentation, change control, testing, release hygiene).

Stakeholder & Relationship Management

• Serve as the primary technical partner to the HRIS team (owner of the HCM space) and the Accounting/Finance team (owner of the FINS space).
• Translate functional requirements from HRIS and Finance stakeholders into prioritized, resourced technical work for the platform team.
• Build trust-based relationships with business stakeholders, managing expectations around timelines, platform constraints, and trade-offs.
• Facilitate governance forums (e.g., intake, prioritization, release planning) between the technical team and functional business owners.
• Represent the Workday platform team in IT leadership discussions, communicating status, risk, and resourcing needs.

Platform Operations & Delivery

• Understand Workday as a SaaS platform - including its vendor-managed release cadence, configuration-vs-customization model, tenant management, integration architecture, and security model - well enough to manage a team operating within those constraints.
• Oversee day-to-day platform operations: incident management, change management, integration support, and release/upgrade coordination.
• Ensure the technical team delivers reliable, secure, and well-governed platform services that create measurable value for HCM and FINS stakeholders.
• Partner with security, data governance, and other IT functions as needed to support platform integrity.

Continuous Improvement

• Identify and drive improvements to team processes, delivery practices, and platform reliability.
• Monitor and report on team performance, platform health, and stakeholder satisfaction.

The ideal candidate is, first and foremost, a strong people leader with a track record of managing technical staff (engineers and/or developers) and a skilled relationship manager who can operate credibly with both technical staff and non-technical business stakeholders. Direct Workday experience is a plus, but the ability to lead a technical SaaS platform team and manage cross-functional stakeholder relationships is the core requirement.

This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates within 30 miles of an office to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship as security clearance is required., * Proven experience (typically 5+ years) leading technical teams - e.g., engineers, developers, or platform operations staff - including direct hiring, coaching, and performance management responsibility.

• Demonstrated success managing relationships with non-technical business stakeholders who own functional requirements, including negotiating priorities and managing expectations.
• Working understanding of SaaS platform delivery models (vendor release cycles, configuration vs. customization, integration patterns, tenant/environment management) and the ability to apply that understanding to team and stakeholder management, even without Workday-specific experience.
• Ability to obtain and maintain federal security clearance.
• Experience running or overseeing operational processes such as incident management, change management, and release coordination for a business-critical platform.
• Strong communication skills, with the ability to flex between technical detail (with engineers/developers) and business impact (with functional stakeholders and leadership).
• Bachelor’s degree in a related field, or equivalent professional experience., * Direct experience with the Workday platform (HCM, Financial Management, Extend, integrations, or reporting).
• Experience partnering specifically with HRIS and/or Finance/Accounting functions.
• Familiarity with ITSM tooling (e.g., ServiceNow) and IT service management practices.
• Relevant certifications (e.g., ITIL, PMP, or Workday-specific credentials).

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work., Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

You may know Nelnet as the nation’s largest student loan servicer - but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.