Aerospace Support Specialist

The Aerospace Support Specialist provides high-quality customer support and coordination for aerospace-related orders, quotes, and shipments. This role serves as a key liaison between customers and internal teams, ensuring timely communication, accurate processing of quotes, and efficient resolution of inquiries. The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced, customer-focused environment., * Communicate with customers regularly by phone and email to provide updates on in-progress jobs on a daily or weekly basis.

• Respond promptly and professionally to customer inquiries related to jobs, orders, and quotes.
• Manage customer quote approvals, including re-quoting as necessary, to ensure accuracy and client satisfaction.
• Ensure all quotes are processed efficiently and within defined timeframes, following internal procedures and standards.
• Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments.
• Collaborate effectively with other departments and individuals across the organization to resolve issues and support customer needs.
• Build and maintain lasting relationships with customers to encourage repeat business and long-term partnerships.
• Use Microsoft Excel and other Microsoft Office tools to track data, prepare reports, and support daily operations.
• Summarize data and trends clearly to support decision-making and continuous improvement.
• Follow verbal instructions accurately, read and interpret written information, and apply basic math skills in daily tasks.
• Provide excellent interpersonal, written, and verbal communication in all internal and external interactions.
• Work overtime, shifts, and weekends when needed to support business demands and customer requirements.
• Apply knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes to support customer and operational needs.
• Support inventory, shipping and receiving, and inventory control activities as needed to ensure accurate and timely order fulfillment., The role is based in a climate-controlled, clean corporate office environment designed for comfort and focus. You will work as part of an office-based team that collaborates closely across departments to support customers and operations. The organization fosters a collegial atmosphere, including monthly office team lunches catered by leadership, encouraging team connection and recognition. Standard office technology and tools, including Microsoft Office and Excel, are used daily to manage quotes, orders, and shipments., Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Personal Loan Consultant OneMain Financial

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Leadership Warehousing Coordinating Communication Collaboration Report Writing Detail Oriented Microsoft Excel Decision Making Health Advocacy Customer Service English Language Microsoft Office Customer Support Inventory Control Analytical Skills Customer Inquiries Aerospace Industry Support Colleagues Business Solutions General Mathematics Organizational Skills Shipping And Receiving Continuous Development Discounts And Allowances Verbal Communication Skills, * Proven ability to communicate clearly and professionally with customers via phone and email.

• Experience in customer support or customer service roles, preferably in a technical or industrial environment.
• Competency in Microsoft Office with strong skills in Microsoft Excel.
• Ability to read and write English, follow verbal instructions, and use basic math in daily work.
• Strong interpersonal, written, and verbal communication skills.
• Strong analytical skills with the ability to summarize data and trends clearly.
• Demonstrated ability to collaborate effectively with cross-functional teams.
• Ability to work overtime, shifts, and weekends when needed.
• Knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes.
• Experience with inventory, shipping and receiving, and inventory control processes.
• High school diploma or equivalent.

Additional Skills & Qualifications

• Experience in the aerospace industry or working with aerospace-related products or services preferred
• Hands-on experience with shipping and receiving operations and coordination with carriers.
• Experience supporting customers in a corporate or office-based environment.
• Comfort working with data in Excel, including tracking orders, quotes, and shipment details.
• Strong team orientation and willingness to support colleagues across departments.
• Ability to build long-term customer relationships that support repeat business and customer loyalty., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.