Genesys Developer

IMR Soft, LLC

Plano, TX, United States

15 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Java (Programming Language) JavaScript (Programming Language) Application Programming Interfaces (APIs) Agile Methodology Application Integration Architecture Application Services Cloud Computing Software Design Documents Programming Tools Network Topologies Python (Programming Language) Routing

+5 more

Siebel CRM Scripting Genesys Hardware Infrastructure Programming Languages

Requirements

5+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud. Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development /Scripting, Routing Strategy and Reporting Working experience on Major Genesys and NICE platform upgrades Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions Experience with Genesys products (PureCloud, PureEngage, PureConnect) Experience with call recording platforms (NICE, Genesys IR) Experience with Genesys Cloud APIs, SDKs and development tools Knowledge on Genesys Cloud security features Proficiency with programming languages (Java, Python, JavaScript) Excellent problem-solving skills Strong and confident knowledge in Contact Center network topology Coordinate with other tech partners like Avaya, network partners and product vendors

Nice to have: Knowledge in Siebel CRM Application Integration Familiar with Agile methodologies and related process. Ability to arrange and write Design Documents.

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